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Operations Supervisor

New York, New York, United States

About CookUnity

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

Delivering over 3 million meals per month, we empower working chefs, tripling their income and supporting their growth. CookUnity is committed to fueling stronger communities by embracing opportunities to make a positive social impact, whether through combating food insecurity, supporting local businesses, or creating opportunities for culinary talent across the Americas.

The Operations Supervisor is responsible for overseeing the Fulfillment operation and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Key Responsibilities:

1. Operational Oversight / Team Management

  • Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
  • Monitor order progress to ensure timely completion during the assigned shift.
  • Troubleshoot and resolve any operational issues that may arise.
  • Provide clear instructions and guidance to team members to optimize performance.
  • Address team member concerns and escalate issues to management when necessary.
  • Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.

2. Reporting and Communication

  • Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
  • Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
  • Prepare end-of-shift reports detailing key metrics, issues, and resolutions.

3. Compliance and Quality Control

  • Ensure all orders meet company quality standards before dispatch.
  • Enforce adherence to Standard Operating Procedures (SOPs).
  • Operate pallet jack to move pallets of product
  • Processes to focus on and implement:
    • Pick and Pack SOP’s
    • Inventory Counting
    • Scheduling / Labor Utilization

Qualifications

  • Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
  • Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
  • Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
  • Environment: Ability to work in a cold production environment.
  • Leadership Skills: Strong ability to manage and motivate a diverse team.
  • Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.

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🩺  Health Insurance coverage with Cigna

✅  Weekly payments

🚀 Opportunity for advancement

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$23 - $25 USD

 

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

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