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Senior Program Manager – Cold Chain Logistics Operations

Los Angeles, California, United States; New York, New York, United States

About CookUnity

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The role:

We are seeking a Senior Program Manager – Cold Chain Logistics Operations to lead critical logistics initiatives across last-mile, middle-mile, and third-party delivery networks. This role will be responsible for optimizing routing, enhancing 3PL performance, scaling middle-mile infrastructure, and driving logistics analytics to improve delivery reliability and cost efficiency.

Responsibilities:

  • 3PL Partnership Management: Oversee national third-party logistics relationships, ensuring contract compliance, performance benchmarking, and continuous service improvement.
  • Routing Optimization: Lead initiatives to improve routing density, reduce delivery times, and increase delivery reliability across urban and suburban zones.
  • 3PL Performance Improvement: Establish KPIs and governance models for tracking 3PL partner performance; implement corrective action plans and standardization programs.
  • Middle Mile Infrastructure Development: Design and scale regional middle-mile transportation models to improve inter-hub connectivity and reduce dwell time between fulfillment and delivery.
  • Logistics Analytics & Reporting: Build and maintain dashboards to monitor cost-per-delivery, on-time rates, exception trends, and cold chain integrity; translate insights into strategic action plans.
  • Cross-Functional Collaboration: Work closely with Fulfillment, Tech, Culinary, and Customer Experience teams to align logistics strategies with broader operational goals.
  • Market Expansion Support: Lead logistics readiness and rollout for new regions, including route planning, 3PL onboarding, and service integration.

Process Standardization:

Develop SOPs, playbooks, and scalable workflows to ensure consistency and repeatability in delivery execution across the network.

Qualifications:

  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • 5+ years of experience managing logistics or delivery operations across multiple regions, with specific experience working with 3PLs.
  • Proven success in routing optimization and performance improvement initiatives within delivery or food logistics.
  • Strong analytical and communication skills, with ability to influence both vendors and internal stakeholders.
  • Willingness to travel (25%) and maintain onsite presence (~50%) at CookUnity locations.

Preferred requirements:

  • Master’s degree in Supply Chain, Logistics, Operations Management, or Business.
  • Lean Six Sigma certification (Green Belt or higher), with experience applying it to logistics or transportation environments.
  • Experience designing and implementing hub-and-spoke or middle-mile logistics infrastructure for cold chain or perishable products.
  • Proficiency in tools such as Tableau, SQL, Power BI, routing software, and Lucidchart.
  • Deep knowledge of cold chain delivery challenges and last-mile service optimization.

Experience in managing vendor SLAs and developing operational governance frameworks.

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

📈 We grow, you grow: Stock Options Plan granted on Day 1

🌟 Eligible for a bi-annual performance bonus

⛱ Unlimited PTO

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🧘🏽‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

 

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$110,000 - $130,000 USD

 

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

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