UX Research Ops, Coop - S2025

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

Work-term: May 5, 2025 - August 22, 2025

Number of Openings: 1

 

About the Team  

Our UX team is reimagining the sports fan, sports betting, and iCasino experience. We’re made up of curious, driven, and high-performing product designers, researchers and operations teams, all collaborating openly to translate ideas into reality. You will have opportunities to learn, grow, and explore various product areas, while also helping shape the practice. We value teamwork, creativity, and the openness to try new things, even if they don’t always work out. 

Our team is at the center of a rapidly growing industry. We are the largest, most innovative provider of gaming entertainment in North America. From ESPN BET, iCasino, to lifestyle content through theScore, we deliver the experiences people want, how and where they want them. 

About the Work

We are seeking a process oriented and ambitious co-op capable of wearing many hats to join our Design Organization supporting Design & Research Operations. You will play a part in evolving the ways our design and research teams operate and growing the culture of the UX team. You will support enabling designers, researchers and product managers by improving workflows, optimizing processes, managing resources, enhancing team performance and scaling our operations.   

You’ll be challenged to think outside the box and grow in areas that you value. You’ll actively be a part of how we scale and grow design and research within our rapidly growing product organization on a daily basis.  

• Have opportunities to learn about and support stakeholders across all verticals (Sportsbook, Player Accounts + Casino, and theScore Media).  
• Craft support strategies for the end-to-end research process, inclusive of research recruitment, scheduling, execution, compensations strategies and fulfillment  
• Provide quality assurance support for research studies  
• Collaborate with design teams to improve workflows, documentation, playbooks and communication strategies, ensuring design processes are efficient, effective, and aligned with business goals.
• Advance the sophistication of design and research tools 
• Vet tools through legal, security and procurement process  
• Manage vendor relationships, license allocation, usage reports, support and socialization of research tools  
• Work within a highly collaborative and open-minded UX team, who consistently strive to ship the best experiences for our users
• Gain opportunities to learn new skills and engage in diverse research methodologies, tools and programs 
• Other duties as required  

About You 

• Experience in a related field or relevant major to research, technology, psychology, or human behaviour
• Interest in collecting, analyzing, and translating insights from stakeholders into systems, programs and action
• Strong collaboration skills with others (researchers, engineers, designers, product managers, marketing, etc)  
• Ability to critically think and dissect real-world problems, to identify and socialize solutions
• Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances
• A curious individual, detail oriented and highly organized
• Exceptional project management and organizational skills
• Come with an understanding of the research and design process
• Familiarity with design and research tools is a plus
• Possess excellent interpersonal, communication, and persuasion skills
• Comfortable with fast-paced work environment and managing responsibilities for multiple projects at any given time    

Candidates residing in Ontario requiring special accommodation can email accessibilityoffice@thescore.com

theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.