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Operations Manager

Canada - Remote; United States - Remote

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

The Operations Manager will lead and optimize warehouse and logistics operations across a distributed environment, ensuring efficient inventory flow, fulfillment accuracy, and scalable operational processes. This role is heavily focused on warehouse operations strategy, logistics coordination, inventory systems implementation, and process improvement. 

The ideal candidate brings experience overseeing warehouse operations, redesigning warehouse layouts and workflows, implementing inventory management solutions, and managing third-party logistics and shipping operations. This individual will serve as a key operational partner in building scalable infrastructure that supports growth, operational efficiency, and customer satisfaction. 

Key Responsibilities 

Warehouse Operations & Optimization 

  • Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns  
  • Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy  
  • Develop and implement operational standards, SOPs, and KPIs across warehouse functions  
  • Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance  
  • Identify process bottlenecks and lead continuous improvement initiatives  

Inventory Management & Systems 

  • Lead the implementation and optimization of inventory management systems and warehouse operational tools  
  • Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems  
  • Establish inventory control procedures including cycle counts, reconciliation, and auditing processes  
  • Analyze inventory trends and operational data to improve forecasting, replenishment, and fulfillment accuracy  
  • Partner cross-functionally to improve inventory planning and operational scalability  

Logistics & Supply Chain Management 

  • Manage shipping, freight, carrier relationships, and logistics operations to ensure timely and cost-effective delivery  
  • Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations  
  • Monitor shipping performance, delivery timelines, and transportation costs while identifying optimization opportunities  
  • Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments 
  • Serve as a point of coordination for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies 

Operational Strategy & Project Management 

  • Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements  
  • Develop scalable operational frameworks to support company growth and customer demand  
  • Collaborate with leadership, finance, customer success, and technical teams to align operational priorities  
  • Build reporting dashboards and operational metrics to track warehouse and logistics performance  

Team Leadership & Cross-Functional Collaboration 

  • Lead and support warehouse operations personnel, vendors, and cross-functional operational teams  
  • Establish clear operational expectations, accountability, and performance standards  
  • Drive a culture of operational excellence, responsiveness, and continuous improvement  
  • Provide training and guidance on inventory systems, warehouse procedures, and logistics best practices 
  • Coordinate with Implementation teams to confirm hardware delivery schedules, validate successful delivery completion, and ensure customers receive accurate and complete shipments 

 

Required Qualifications  

  • 5+ years of experience in warehouse operations, logistics, supply chain, or fulfillment management 
  • Experience overseeing warehouse operations remotely and managing distributed operational teams or partners 
  • Proven experience redesigning warehouse workflows, layouts, or operational infrastructure 
  • Hands-on experience implementing or optimizing inventory management systems (WMS/IMS/ERP) 
  • Strong logistics and transportation management experience, including carrier and freight coordination 
  • Experience managing SKU-level inventory in a fast-paced operational environment 
  • Strong analytical, organizational, and problem-solving skills 
  • Ability to manage multiple operational initiatives simultaneously 
  • Excellent communication and cross-functional collaboration skills 

Preferred Qualifications 

  • Experience in a hardware, technology, ecommerce, or distribution environment 
  • Familiarity with warehouse management systems (WMS), ERP platforms, and shipping/logistics software 
  • Experience working with third-party logistics (3PL) providers 
  • Knowledge of warehouse safety standards and operational compliance 

Work Environment 

  • Fully remote role with regular interaction with warehouse teams, logistics providers, and operational partners 
  • Occasional travel to warehouse or operational sites may be required 
  • Fast-paced operational environment focused on scalability, process improvement, and execution 

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health and Wellness:
    • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • Retirement Savings:
    • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
    • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Paid Time Off:
    • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • Parental Leave:
    • 12 weeks paid leave for all employees.
  • Remote Work Support:
    • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Holidays:
    • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:
Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.
Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

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