Operations Center Specialist - On Site

Who We Are  

We transform energy into high power computing (HPC) with superior efficiency at scale enabling the new world of AI and data performance. We also support, power and secure the Bitcoin Network.  

Core Scientific is one of the leaders in HPC data warehousing and one of the largest bitcoin miners and hosts in North America. Our mission is to accelerate digital innovation by scaling high-value computing rapidly, efficiently, and responsibly. Our proprietary software stack optimizes bitcoin mining, pushes firmware, and monitors all aspects of our operations, ensuring we and our customers generate the highest possible ROI on our hardware investment.  

We own and manage our infrastructure. That puts us in control of our operations and gives us an advantage that translates into higher productivity and efficiency. It also provides us with the ability to deploy rapidly the innovations developed by our deep-tech team. We seek smart, pragmatic, creative, collaborative minds who work hard and have exceptional multitasking skills. 

 

Title 
Operations Center Specialist 

Reports To 
Operations Center Manager 

 

The Job  

The Operations Center Specialist is responsible for monitoring all dashboards, and incident changes at our data centers. Specialists are also required to document and communicate all impactful events to the client and internal stakeholders. The Operations Center Specialist is responsible for monitoring operations and will need to communicate day-to-day security issues, respond to and address security concerns as they arise, and document all incidents in detail.   

 

Responsibilities 

• Analyze operational data and organize it accordingly  

• Monitor and evaluate price points regularly for hash price, energy, and BTC 

• Support all incidents, changes, and service requests within the data center space in a timely and effective manner  

• Document all major incidents and notify all teams involved in recovery within the data center space 

• Draft concise and accurate situational reports. Prepare and present briefing materials to appropriate stakeholders  

• Adapt and function during time-urgent situations 

• Coordinate with the managers on physical access control systems, identity management, facilities access, and access needs for special events 

• Monitoring of the data center space and reporting of any suspicious activity 

• Coordination with on-site teams to take necessary actions during emergency scenarios such as weather, fire, and active shooter 

• Work independently with minimal direct supervision 

• Effectively listen to, understand, clarify, and resolve the concerns and issues raised by co-workers and leadership 

• Maintain an open, positive, professional working relationship with site personnel and leadership 

• Work as a member of a team to continuously improve operational effectiveness, improve SOPs, and deliver support to the customer 

• Position requires long hours; night, weekend, and holiday work; and managing stressful situations and conflict resolution 

• Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization. 

• Performs other duties as assigned. 

 

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities. 

 

Qualifications 

• Associate degree in a related field of study or 3 years of relevant Data Center support experience required. 

• At least 3 years of verifiable operations center experience or mission-critical experience 

• Expertise in Microsoft Office Suite, including Excel, Word, and PowerPoint, is required.  

• A strong understanding of the Windows operating system is required. 

• Strong IT troubleshooting skills – network, platform, and storage required. 

• Willingness and ability to learn new technologies and applications required. 

• Strong verbal and written communication skills required. 

• Experience with IP Cameras required 

• Experience with Access Control required 

• Shift work; flexibility in work hours is required 

• Ability to prioritize and multi-task in a fast-paced environment 

• Professional demeanor and excellent interpersonal skills 

• Excellent oral and written communication skills 

• Understanding of BTC mining operations and standards 

• Strong understanding of data center infrastructure preferred. 

• Experience with Atlassian applications such as Confluence, Jira preferred 

• Experience with Slack, Zabbix, Sigma, and Zoom preferred. 

• Basic knowledge of data center principles is preferred. 

• General electrical engineering knowledge preferred. 

• An understanding of ITIL service delivery concepts is preferred. 

• Experience or Certification(s) with Genetec Security Software preferred. 

 

Location 

On-Site 

 

Travel  

Minimal travel may be required as needed. 

 

Work Environment 

This job is operated in a professional office, warehouse, and data center environment. It routinely uses standard office equipment, including laptop computers, photocopiers, smartphones, ladders, forklifts, and scissor lifts. 

 

Physical Demands  

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.   

 

Position Type/ Expected Hours of Work  

This is a full-time, onsite position with rotating 12-hour shifts. 

 

Supervisory Experience (Yes or No) 

No