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Client Onboarding Engineer

Remote

 

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

 

Job Overview

The Client Lifecycle Specialist is a technical, client-facing role responsible for ensuring seamless onboarding and deployment of Coretelligent’s managed IT and security solutions. Working closely with a Project Manager and other Client Lifecycle Specialists, this role serves as the technical bridge between our clients and internal engineering teams — ensuring that each environment is fully documented, properly configured, and ready for long-term success within our managed service model.

This position is hands-on and detail-oriented, requiring both technical depth and strong communication skills. You’ll be directly involved in tool deployment, documentation, and environment readiness for new client onboarding projects — particularly those involving CoreArmor, Coretelligent’s flagship managed security offering.

Key Responsibilities:

  • Partner with the Project Manager and internal engineering teams to execute all technical aspects of new client onboarding projects.
  • Collaborate with fellow Client Lifecycle Specialists to standardize deployment processes and documentation across clients and service lines.
  • Deploy and configure Coretelligent’s suite of managed services tools, such as (LogicMonitor, Taegis, Kaseya VSA, Liongard, and ServiceNow)
  • Conduct in-depth discovery sessions with clients to gather technical details on network topology, server configurations, endpoints, virtualization, and telephony systems.
  • Create clear, scalable technical documentation to ensure internal engineering and support teams have accurate client environment references.
  • Review, validate, and enhance existing documentation and configurations to align with Coretelligent’s standards and best practices.
  • Communicate proactively and professionally with clients to establish onboarding timelines, manage expectations, and ensure transparent updates throughout the project lifecycle.
  • Track and manage all assigned onboarding tasks and milestones in project management tools to ensure timely, accurate completion.
  • Identify gaps or risks in client IT infrastructure and collaborate with internal teams to recommend and document remediation steps.
  • Monitor newly onboarded clients to confirm successful handoff, ensuring documentation and monitoring tools support a seamless transition to ongoing support.

Required Skills and Qualifications:

  • 3+ years of experience in IT service delivery, client onboarding, or technical implementation within a Managed Services or enterprise IT environment.
  • Strong understanding of networking, server infrastructure, virtualization, and endpoint management (Windows and macOS).
  • Familiarity with security, monitoring, and automation platforms, including Taegis, LogicMonitor, Kaseya VSA, Liongard, and ServiceNow.
  • Proven ability to interpret and document complex technical environments for scalability and cross-team use.
  • Excellent communication skills and ability to interact professionally with both technical and non-technical stakeholders.
  • Strong multitasking, prioritization, and organizational abilities in fast-paced project environments.
  • Proficiency with Microsoft Office 365 (Excel, Word, Outlook) and project management systems.
  • Occasional after-hours support may be required for client cutovers or major onboarding events.

 

Salary Range for this position (depending upon experience): 

$65,000 - $80,000

 

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

 

 

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

 

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

 

 

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

 

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

 

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to talent@core.tech for necessary arrangements.

 

E-Verify www.dhs.gov/E-Verify      

 

For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

 #LI-Remote

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