Back to jobs

Customer & Revenue Operations Specialist

Hybrid in Nashville

Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That’s where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually. We’re on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.  

To support our growth, we’re seeking a detail-oriented Revenue Operations Specialist.  

In this role, you will serve as a critical operational partner to Sales, sitting at the intersection of Customer Operations, Revenue Operations, and member documentation. You’ll help ensure our members receive timely, accurate, and high-quality support across onboarding, contracts, reporting, and ongoing maintenance. 

This role is ideal for someone who is both a strong executor and an emerging operator—someone who can manage complex, detail-oriented work while also identifying opportunities to improve how we work. You’ll be expected to execute with precision while also contributing ideas to improve processes and help us scale through better tools, automation, and documentation over time. 

You will support a dedicated sales team end-to-end, acting as a steady, trusted partner in a high-volume environment—prioritizing effectively, navigating competing demands, and maintaining focus on what matters most for our members and the business. 

This role blends elements of Customer Operations, Revenue Operations, and documentation/legal workflows—it is not a traditional CRM administration role.

Responsibilities

Member & Sales Support 

  • Provide end-to-end operational and member support for an assigned sales team across the full member lifecycle, from onboarding through ongoing maintenance 
  • Act as a primary collaborator across Sales, Legal, Finance, Product, and Member Success to keep work moving forward 

Member Documentation & Contracts 

  • Manage complex membership documentation, including agreements, amendments, assignments, and NDAs in partnership with Legal 
  • Ensure documentation is accurate, compliant, and executed in a timely manner 

Data & Systems 

  • Maintain and ensure accuracy of CRM data within Salesforce and related systems 
  • Manage case workflows within Salesforce, ensuring efficient issue resolution and clear communication 
  • Validate and manage Gross Transaction Volume (GTV), proactively identifying and resolving discrepancies 

Issue Resolution & Member Experience 

  • Troubleshoot member and supplier issues, identifying root causes and reducing escalations 
  • Ensure members receive prompt, accurate, and high-quality support across all touchpoints 

Process Improvement & Scale 

  • Identify opportunities to improve workflows, documentation, and systems 
  • Contribute to building more scalable ways of working, including leveraging automation and emerging tools (including AI where applicable) 
  • Serve as a subject matter expert for key processes, supporting documentation and knowledge sharing across the team 

Qualifications

  • Bachelor’s degree or equivalent work experience 
  • 2+ years of experience in Customer Operations, Sales/Revenue Operations, Customer Success, or a related role 
  • Experience working with contracts, legal documentation, or governance processes preferred 
  • Demonstrated ability to manage multiple priorities in a fast-paced environment 
  • Strong attention to detail and commitment to accuracy 
  • Ability to evaluate requests and determine when to push back, escalate, or execute 
  • Strong communication and collaboration skills across cross-functional teams 
  • Salesforce experience preferred; experience working across multiple systems a plus 
  • Demonstrated curiosity and interest in improving processes, systems, or tools 
  • Comfort navigating ambiguity and evolving responsibilities 

Benefits

  • Competitive compensation package 
  • Free individual employee medical coverage 
  • Company subsidized dental and vision coverage 
  • Dollar for dollar 401(k) match up to 6% of your salary with immediate vesting 
  • Company-paid Short-Term and Long-Term Disability coverage 
  • Employee Assistance Program to support your wellbeing and mental health 
  • $1500 annual stipend for for continuing education courses/certifications 
  • Free snacks and beverages on-site
  • Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
  • Flexible/hybrid work culture 

Create a Job Alert

Interested in building your career at CoreTrust Purchasing Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CoreTrust Purchasing Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.