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Microsoft Copilot Technical Expert (Contract)

Remote: NAMER (United States, Canada)

Correlation One develops workforce skills for the AI economy

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including training programs and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, the U.S. State Department, and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together!

Overview

Correlation One is seeking an experienced Microsoft Copilot technical expert to support our curriculum development team in creating executive and employee training programs. We have strong internal instructional design capabilities but need a technical specialist who can provide deep expertise on Copilot's functionality, limitations, and optimal use cases both as a standalone experience and when integrated with Microsoft 365 applications.

You'll work with our Learning Experience Design team to ensure our training materials accurately reflect how Copilot actually functions, identifying technical gaps, validating workflows, and advising on workarounds for common issues. This role is primarily focused on your technical knowledge of Copilot rather than curriculum design skills.

Key Responsibilities

  • Provide in-depth technical validation of Copilot-focused training materials created by our curriculum team
  • Share expertise on Copilot's technical capabilities and limitations both as a standalone service and when integrated across Outlook, Excel, Word, PowerPoint, and Teams
  • Identify and document common error scenarios and their solutions when using Copilot in enterprise environments
  • Advise on the most effective use cases where Copilot provides genuine business value in various roles (e.g., underwriting, marketing, compliance)
  • Demonstrate practical workflow optimization (e.g., using Agents, integrating with Power Automate) that showcase Copilot's strengths and explain its technical constraints
  • Help our team understand where Copilot falls short compared to other AI tools and how to communicate these limitations
  • Review and validate prompt engineering techniques specific to Copilot's implementation

Expected Deliverables

  • Technical review of function-specific Copilot workflows developed by our team
  • Comprehensive guide documenting common Copilot errors and their technical solutions
  • Technical specifications on Copilot's underlying implementation and constraints
  • Analysis of Copilot's strengths and weaknesses compared to other AI assistants (Claude, ChatGPT)
  • Validation of mini-capstone projects to ensure technical accuracy and feasibility

Qualifications

  • Extensive hands-on experience with both standalone Copilot Chat and Microsoft 365 Copilot
  • Deep technical understanding of how Copilot functions both as a standalone service and when integrated across multiple apps (Excel, Word, Teams, Outlook, PowerPoint)
  • Proven expertise troubleshooting Copilot issues and understanding its technical limitations
  • Knowledge of Copilot's underlying models and how they impact its capabilities
  • Strong grasp of effective prompt engineering techniques and agent building specific to Copilot
  • Working knowledge of at least one other major AI assistant to enable comparative analysis
  • Experience identifying optimal use cases for Copilot in business contexts
  • Ability to clearly explain technical concepts to curriculum designers who may not have deep Copilot expertise
  • Bonus: Familiarity with insurance, financial services, or regulated industries

Collaboration Details

  • Weekly sync meetings with Learning Design and Product teams
  • Asynchronous review of curriculum materials via shared documents
  • Flexible schedule with approximately 10-15 hours per week commitment

Note: This is primarily a technical expert role, not an instructional design position. While you'll collaborate with our curriculum team, your primary value is your deep technical knowledge of Copilot, its capabilities, and limitations.

To apply, please submit your resume and a brief description of your experience with Microsoft Copilot, including specific technical challenges you've encountered and how you've overcome them.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.

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