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Senior Professional Services Engineer

Remote

🧠 About Cortex

Cortex is the enterprise Internal Developer Portal built to accelerate the path to engineering excellence. Customers like Blackstone, Xero, and Fanatics use Cortex to abstract away complexity for developers with a single interface for all their engineering tools, templates, and tasks. By providing a clear view into the health and state of every software component, Cortex helps engineering teams drive progress to goals, optimize productivity, reduce technical debt, and build efficient software and teams.

đź“ŤLocation

We’re fully remote and welcome candidates from anywhere in the US! We have all-company offsites a few times a year where we fly the whole team out to meet in person, build stronger relationships, kick off important projects, and have fun!

🤝 The Team

We are a mighty group of ~100 passionate individuals excited about building a product that developers love. We recently raised $60M in Series C Funding led by Scale Ventures (with participation from Sequoia, IVP, and others) to build the future of developer experience. You can read more about it here.

đź’Ľ Job Summary

We are seeking a Professional Services Engineer to join our team. As a Senior Professional Services Engineer, you will be responsible for onboarding customers into using the Cortex platform, ensuring a smooth implementation, and helping customers achieve successful adoption. You will work closely with the Customer Experience teams to help customers realize the value of the product.

đź’» Responsibilities

  • Serve as a technical guide to customers through the implementation process and provide ad-hoc troubleshooting, support, and/or custom scripting 
  • Support customers after the initial deployment guiding them through implementation of best practices and identifying opportunities for optimization and expanding product usage.
  • Educate customers on best practices to ensure smooth onboarding, faster adoption, and seamless user experience
  • Drive product conversations based on needs and problems learned during customer interactions
  • Engage internally with Product, Design, Engineering, Support, and Customer Success to improve processes to achieve business needs and ensure desired outcomes

✔️Qualifications 

  • 5+ years of experience in technical professional services working with enterprise-level customers from implementation to post-deployment engagements, including adoption and expansion.
  • 2+ years of experience working with scripting in JavaScript or Python and the ability to read code while making simple code changes and write basic SQL queries. 
  • 2+ years of experience working with Cloud Architecture
  • Comfortable in *nix shell
  • Project management skills with a track record of delivering client-focused solutions on time.
  • Understanding of software engineering methodologies and technologies such as Git, CI/CD, APIs, Containers, and Kubernetes

🌴 Perks & Benefits

  • Competitive salary and equity
  • National medical, dental & vision insurance (we cover 100%!)
  • Fully covered life insurance
  • $400 monthly perks stipend 
  • $1000 yearly Learning & Development stipend
  • 401k plan
  • Pet Insurance
  • Unlimited PTO
  • Remote & flexible working hours
  • Gender-neutral parental leave
  • All-Company Retreats (previously San Diego, Miami, Austin, New York City)

✏️ Noteworthy

Our job titles may span more than one career level. The base pay for this role starts between $135,000 and $180,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.

Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email people@cortex.io



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