Back to jobs
New

Senior Customer Success Manager

Remote

🧠 About Cortex
Cortex is the internal developer portal that cuts noise for developers with paved paths to production. Companies use Cortex to catalog, score, and assign action to improve service quality and velocity, so devs can get back to work that drives the business forward.  

At Cortex, you’ll have a seat at the table during a pivotal growth stage, working closely with some of the most innovative engineering organizations in the world. You’ll have the autonomy to truly own your customer relationships, the opportunity to flex both your technical and strategic muscles daily, and the backing of a team that’s relentlessly customer-obsessed.

If you’re looking to join a high-performing team where Customer Success is seen as a critical, strategic function — and where your work drives real outcomes — we’d love to meet you.

đź“ŤLocation
We’re fully remote and typically welcome candidates from anywhere in the US. However, for this specific position, we are ideally looking for candidates located in the AMER Pacific Time Zone due to a portion of the book of business being located in ANZ/APAC regions.

🤝 The Team
We are a mighty group of ~90 passionate individuals excited about building a product that developers love. We raised $60M in Series C Funding in late 2024 led by Scale with Sequoia Capital and previously raised a series B in 2023 led by IVP with Sequoia Capital. You can read more about it here.

đź’Ľ Job Summary:
We’re looking for a Senior Customer Success Manager to join our growing Customer Success team.

As a Sr. CSM at Cortex, you’ll be the strategic partner for some of our largest and most sophisticated customers — ensuring they realize tangible business outcomes while also navigating the technical depth of our platform and the broader engineering ecosystem. You’ll build deep relationships across all levels of a customer’s organization, from hands-on engineering leaders to C-suite executives.

Success in this role requires an exceptional ability to bridge technical expertise with strategic business value, guiding customers both through tactical implementation details and big-picture conversations about productivity, efficiency, and ROI. You’ll be both a trusted technical advisor and an executive-level consultant.

This is a high-impact, high-ownership role perfect for someone who thrives in fast-paced environments, brings a strong technical foundation, and is passionate about delivering outcomes that matter.

đź’» Responsibilities:

  • Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts.
  • Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives.
  • Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
  • Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact.
  • Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth.
  • Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback.
  • Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence.
  • Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization.
  • Travel expectation of up to 30%

✔️Qualifications: 

  • 5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies.
  • Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion.
  • Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs).
  • Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models.
  • Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives.
  • High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments.
  • Outstanding communication skills — clear, confident, consultative, and empathetic.

🌴 Perks & Benefits

  • Competitive salary and equity
  • National medical, dental & vision insurance (we cover 100%!)
  • Fully covered life insurance
  • $400 monthly perks stipend 
  • $1,000 yearly Learning & Development stipend
  • 401k plan
  • Pet Insurance
  • Unlimited PTO
  • Remote & flexible working hours
  • Gender-neutral parental leave 
  • All-Company Retreats (previously San Diego, Miami, NYC, and Austin)

✏️ Noteworthy

Our job titles may span more than one career level. The base pay for this role starts between $135k and $185k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable pay, equity, and benefits.

Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email people@cortex.io

 

Create a Job Alert

Interested in building your career at Cortex? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cortex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.