Job Application for Customer Experience Manager at Cottonwood Residential

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Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Park Avenue Apartments in Salt Lake City, UT. Apply today!

In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours.

Compensation & Benefits of a Customer Experience Manager

Competitive base pay and quarterly bonus structure!
Full health, vision, dental, life, and disability benefits - available within 1-30 days!
Generous 401k and HSA Company match!
Paid time off – eligible for 3 weeks (120 hours) in 1^st year!
10.5 paid holidays!

Qualifications & Experience of a Customer Experience Manager

Leasing, sales, and/or customer service experience required.
Minimum of one year of experience in multifamily property management required.
General marketing, social media, and online marketing experience required.
Exceptional multi-tasking and communication skills, both oral and written.
A good understanding of basic accounting practices is a plus.
Entrata Core experience is a plus.
Knowledge of Fair Housing Laws is preferred.
Weekend availability is required.

Job Summary of a Customer Experience Manager

Overseeing Customer Experience Specialist performance.
Processing applications and leases.
Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting.
Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
May occasionally perform supervisory duties in the absence of the Community Manager.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

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Accepted file types: pdf, doc, docx, txt, rtf

Are you eligible to work in the United States of America?

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Are you 18 years of age or older?

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Are you available to work a flexible weekly schedule that includes evenings and weekends?

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How many years of multifamily property management experience do you have?

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Do you have experience as a Leasing Agent, Leasing Manager, or Assistant Property Manager? Select all that apply. *

Yes, Leasing Agent

Yes, Leasing Manager

Yes, Assistant Property Manager

No, I do not have experience in any of the positions listed

I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment.

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The organization is committed to compliance with the provisions of this nation’s immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated.

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Customer Experience Manager

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