IT Tech Lead

Raleigh, NC

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today! 

Couchbase is seeking a highly skilled and people-oriented IT Tech Lead to join our Raleigh, NC office. This role goes beyond traditional IT support—you will serve as a technical leader and systems owner, driving automation, scalability, security, and innovation across our internal IT and SaaS ecosystem.

You will partner closely with IT, Security, Engineering, and Business teams to design and operate world-class employee technology experiences, while leading the adoption of identity-driven automation, workflow orchestration, and AI-powered agentic applications that enable the business to scale efficiently.

Key Responsibilities

Technical Leadership & Ownership

  • Act as the IT technical lead for employee systems and internal productivity platforms, serving as an escalation point and mentor for IT analysts
  • Own the architecture, administration, and lifecycle of core SaaS platforms including Okta, Google Workspace, Slack, Jira/Confluence, and endpoint management tools among others
  • Drive best practices, standards, and documentation across IT systems, access management, and automation

Collaboration & Workflow Platforms

  • Lead Slack administration and workflow automation, including:
    • Slack Workflow Builder and integrations
    • Automated IT, HR, and Security workflows
  • Administer Jira & Confluence, including user provisioning, permissions, workflows, and integrations with other systems
  • Own Google Workspace administration and build automations around this platform including:
    • User lifecycle management
    • Security policies, data governance, and access controls
    • Shared drives, email routing, and collaboration standards

AI & Intelligent Automation

  • Design and build AI-powered, agentic IT applications using platforms such as Jira ITSM, Project, & Atlassian Rovo
  • Identify & execute on opportunities to:
    • Automate IT support and self-service
    • Enhance employee productivity with AI agents
    • Integrate AI into ticketing, knowledge management, and workflow orchestration

Identity, Access & Automation

  • Serve as the Okta administrator and subject matter expert
    • Design and manage SSO, SAML/OIDC integrations, user lifecycle management, group rules, and access policies
    • Build and maintain Okta Workflows to automate onboarding, offboarding, role changes, and compliance processes
  • Partner with Security to enforce Zero Trust and least-privilege access models

Endpoint & Infrastructure Support

  • Oversee provisioning, configuration, and decommissioning of macOS and Windows endpoints
  • Lead implementation and optimization of MDM solutions (Kandji, Workspace ONE, etc.)
  • Support corporate network services, Zoom/Google Meet Rooms, A/V systems, printers, and endpoint security tools
  • Ensure endpoint compliance with security and operational standards

IT Operations & Projects

  • Own incident management and escalation processes via IT ticketing tools
  • Lead strategic IT initiatives, including tool migrations, platform upgrades, and automation projects
  • Collaborate cross-functionally to align IT systems with business needs

End User Support

  • Provide on-site & remote support to global users; responsiveness is key for this role.
  • Proactively look for patterns that can be automated or resolved to minimize the future traffic

Qualifications

  • 7+ years of progressive IT systems or desktop engineering experience, 
  • Strong experience with Google Workspace Administration
  • Strong experience with Slack administration and workflow automation
  • Strong experience withJira & Confluence administration
  • Okta administration experience, including SAML/OIDC, group rules, lifecycle management, and Okta Workflows
  • Hands-on experience building automation and AI-driven workflows, ideally with Atlassian Rovo or similar agentic platforms
  • Expertise with macOS and Windows endpoints in enterprise environments
  • Experience with MDM platforms (Jamf, Workspace ONE, etc.)
  • Knowledge of Active Directory, basic networking (TCP/IP), and endpoint security solutions
  • Strong troubleshooting, problem-solving, and systems-thinking skills
  • Excellent communication skills with the ability to work across all levels of the organization
  • Proactive, ownership-driven mindset with a passion for automation and continuous improvement
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$98,000 - $115,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

 Why Couchbase?
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
  • Generous Time Off Program - Flexibility to care for you and your family
  • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
  • Financial Planning - Retirement program* and Business Travel Insurance
  • Career Growth - Be valued, Create value approach
  • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
  • And much more!
*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
 
Learn more about Couchbase:
News and Press Releases
Couchbase Capella
Couchbase Blog
Investors
 
Disclaimer:
Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.
 
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