Implementation Manager

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

The Role

In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion. You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner. As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings.

What You'll Do

• Lead end-to-end platform implementations from initial scoping and requirements gathering through deployment, go-live, and hypercare support, ensuring timely delivery and seamless client onboarding
• Facilitate and QA technical implementation activities including SFTP configuration, API integrations, data mapping and validation, SQL queries for data analysis, and Excel-based reporting to ensure robust platform functionality
• Build strategic partnerships with client executives to understand business objectives and configure platform capabilities that maximize impact for their field access and patient services programs
• Collaborate cross-functionally with engineering, product, customer engineering, sales, and client success teams to coordinate implementation requirements, resolve technical challenges, and ensure client expectations are met
• Partner directly with EMs and CSAs to advance implementation progress and to ensure a smooth handover to the CS team post hypercare
• Manage multiple concurrent implementations while balancing competing priorities, timelines, and resource requirements across diverse client portfolios
• Translate client feedback into actionable product insights and partner with engineering teams to scope technical enhancements that address implementation challenges or expand platform capabilities

Qualifications

• Inspired by our mission to improve healthcare through technology
• 6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization
• Experience managing complex projects for enterprise clients, preferably across multiple in parallel with a focus on new platform implementations
• Strong interpersonal, communication, and problem solving skills
• Deep Analytical mindset, with consistent attention to detail and the ability to explain technical concepts to internal engineering stakeholders and non-technical customers
• Team player that thrives working with a diverse set of internal and external stakeholders
• Comfortable presenting to executives and large groups
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology
• High energy and passion for our clients and the success of their patients
• Technical Skills including but limited to SFTPs, APIs, Excel, SQL, data management

Bonus Points

• Experience in healthcare technology or services
• Experience with data technologies such as the AWS Console
• Strong proficiency in Excel analysis

Benefits

• Highly competitive pay, including equity
• Top notch health benefits
• Flexible PTO
• Paid parental leave
• Monthly healthy lifestyle stipend
• Team events and bi-annual off-sites
• Career coaching opportunities
• Open office with unlimited coffee, snacks, etc.

The annual salary range for the target level for this role is $130,000 - $165,000 + equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.