Global Implementation Consultant

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

As our Global Implementation Consultant, you will join our Enterprise Services Team to own the implementations of our standard enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our standard client organizations. This role is also very cross-functional. You can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera’s growth and long-term success.

Responsibilities:

• Successfully configure and launch Coursera’s Enterprise product on time according to the client’s requirements with high quality and contribute to building implementation methodology
• Independently manage projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
• Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and timeline for the project
• Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution
• Establish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering 

Basic Qualifications:

• 6 + years in customer-facing roles in a high growth organization
• Exceptional written and verbal communication and presentation skills
• Strong analytical and problem-solving skills 
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Experience in owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results 
• Demonstrated history in project management and change management 

Preferred Qualifications:

• Prior experience in Education Technology
• Prior experience in Saas Implementations or customer management
• Business fluency in English and Spanish
• A passion for education, education reform, and interest in working for a social enterprise
• Proven sense of customer empathy and customer-centricity
• Entrepreneurial mindset

If this opportunity interests you, you might like these courses on Coursera:

• Creative Problem Solving
• Business Strategy
• Influencing PeopleProject Management: Principles and Practices

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