Enablement Specialist

About Coursera

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.

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Job Overview:

The Sales Enablement Specialist is responsible for equipping the Customer Success (CS) organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth. This role partners closely with Customer Success leadership, Product, and RevOps teams to design and execute training programs, process improvements, and build resources that empower CSMs to perform at their best. E.g. account planning templates, QBR delivery, techniques for resolving conflict

You will also act as a liaison and field coach in the APAC and EMEA regions  engaging with local sales and customer success management, serving as the eyes/ears of enablement in the region.

This role reports into the Revenue Operations team within Coursera’s Enterprise Solutions. The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations. 

Responsibilities:

The Sales Enablement Specialist  is responsible for

• Role-based curricula design. Partner with HR and CS leadership to align training content to key competencies.
• Needs Analysis. Partner with Regional CS Directors to identify competency gaps and create learning paths to close them.
• Playbooks. Own the Customer Success Playbook and maintain standardized templates for renewal plans, success plans, and adoption metrics.
• Product Knowledge training. Partner with Product Marketing for new‑feature releases, adoption, and migration  strategies
• Regional Field Coach. Partner with in-region sales leaders to apply sales enablement programs, share best practice, and collect feedback.
• Measurement. Measure impact of interventions on account health metrics and other drivers of customer retention.

Some travel (<25%) required to deliver roadshows, training, and attend revenue team events.. Occasional travel to the London office is expected.

Basic Qualifications:

Qualified applicants will possess:

• Bachelor’s degree in Business, Marketing, or related field
• 3+of proven experience in Sales Enablement, Customer Success, Marketing, Sales, RevOps or a related role within a B2B SaaS environment
• Demonstrated experience building and delivering curricula for Customer Success resources
• Experience adapting training delivery, both formally and on-the-fly, for different cultures, geographies, and role types.

Preferred Qualifications:

Additional consideration will be given to applicants with:

• Experience with sales tech stack elements such as Gainsight, Highspot, and Gong.
• Experience with account management planning and templates.
• Strong presentations, written, verbal communications skills.
• Strong project management skills and ability to collaborate across departments to get work down (influence without authority)

If this opportunity interests you, you might like these courses on Coursera:

• Hubspot Sales Enablement Course, Design Thinking for Innovation, Design Thinking - Insights to Inspiration

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