Enrollment Representative

About Coursera

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. 

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview:

The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding Coursera’s brand reach, bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives. 

As an Enrollment Representative, you will be part of the Enrollment Team, enabling us to achieve successful recruitment cycles and meet cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with English-speaking prospective degree students in local and international markets via phone, email, chat, and other tools to move them through the enrollment process. You will be the main point of contact for assigned prospective students who demonstrate interest in any of our hosted online degree programs. We are looking for someone who can maintain a high level of professionalism, implement our call roadmap and our outreach strategy, and be excited about helping students reach their professional and academic goals. You will have a direct impact on the growth and success of degree programs hosted on the Coursera platform and will help shape the future of higher education. 

Responsibilities:

• Provide excellent consultative service to a high-volume prospective student pool through phone, email, chat, and other tools throughout the full enrollment process.
• Follow up with prospects and applicants by phone and written correspondence, ensuring they are moving through the process promptly.
• Use existing information and guidance from university partners to develop program playbooks, chat, and calling scripts for individual degree programs.
• Participate in experiments to develop a scaled communication strategy and demonstrate the impact of nurture efforts.
• Maintain a high level of knowledge and understanding of current higher education trends, practices, and policies in the local market.

Basic Qualifications:

• 2+ years of experience working with higher education institutions or nonprofit organizations.
• Excellent written and verbal communication skills; accuracy and attention to detail.
• Ability to establish rapport and build relationships with potential students while providing guidance on the application process, addressing concerns, and assisting with enrollment decisions.
• Expertise in utilizing creative problem-solving skills to overcome obstacles while guiding potential students through the university recruitment process, before university admission decisions.
• Ability to work across multiple time zones.

Preferred Qualifications:

• Salesforce experience preferred
• Working knowledge of the US higher education market, trends, and practices
• Prior experience in student recruitment or admissions

If this opportunity interests you, you might like these courses on Coursera:

• Salesforce Fundamentals
• Sales Training: Building Your Sales Career 
• Getting Started with Google Workspace

Compensation:

This role is available in the following US Pay Zone: 

Zone 4: $61,200 - $76,950

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

US Pay Zones:

• US-Z1: Bay Area
• US-Z2: NYC and Seattle Metro
• US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
• US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI

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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.