Engagement Manager

The Opportunity

We’re looking for an Engagement Manager to scale the next generation of customer intelligence platforms. Own the client transformation journey from contract signature through measurable marketing lift. You’ll design and run diagnostic workshops, build the analytical workplan, coordinate data integration with our engineering team, and guide senior marketing stakeholders through pilot, deployment, and scale-up. Success is defined by quantified ROAS, share-shift, and renewal readiness.

Responsibilities

• Own Time to Value: lead discovery sessions with CMOs, media directors and analytics leads to craft a short- and long-term  “value roadmap” for each new logo
• Implementation & Onboarding: own the technical and commercial roll-out, from data sharing to user training to platform adoption
• Manage to Impact: manage to our shared roadmap, surfacing concrete wins and next actions to the executive team in QBRs
• Expansion Partnership: surface upsell opportunities and co-pitch them with the AE; provide the business case, proof points, and champion alignment
• Feedback Loop: translate client pain points into clear product requirements, work with Product & Growth to prioritize roadmap items
• Playbook & Process Creation: draft SOPs for onboarding, health scoring, and renewals; select tooling (Gainsight, Catalyst, or similar) and define leading indicators

Qualifications

• 4–7 yrs at a top-tier management consultancy, agency strategy group, or in-house marketing analytics team
• Proven track record running data-driven marketing transformations for enterprise brands
• Fluency in SQL/BI plus storytelling chops for senior executives
• Experience navigating enterprise procurement, security, and change-management cycles

Nice to haves

• Prior work with alternative or transaction-level data sets (card spend, location, SKU)
• Experience running value-engineering or economics-of-marketing workshops
• Familiarity with PLG metrics and self-serve customer journeys

Compensation & Benefits

• The salary range for this position is $240,000 - $275,000 OTE per year ($190,000 - $220,000 base + 25% bonus). We also offer equity compensation in the form of options.
• Free health, vision, dental insurance
• 401k with match
• Unlimited PTO + 13 company holidays 
• Daily Grubhub lunch stipend
• Pre-tax commuter benefits

Location

This position is a hybrid in-office/remote work role, where employees can work remotely or in the office in Manhattan at their discretion.