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Operations Specialist

New York, NY

About the company

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.

Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.

Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

About the role

We are looking for an Operations Specialist to join us in our commitment to improving the quality of care for patients in every community across the nation. The operations team plays a vital role alongside the clinical and technology teams in managing the day-to-day operations of our core programs and implementing them with new partners. In this role, you will assist in managing external support requests, maintaining and updating internal documentation and standard operating procedures (SOPs), and supporting validation and verification processes. You will play a key part in upholding the integrity of our operational systems through accurate data entry and collaborative problem-solving.

In this role, you will be expected to:

  • Monitor and manage external provider support requests via email and phone, triaging issues and escalating when appropriate.
  • Maintain and improve internal documentation, SOPs, and workflows to ensure up-to-date and consistent operations.
  • Perform routine data entry tasks to support operational execution and data accuracy and integrity.
  • Identify and escalate process improvement opportunities to management.
  • Collaborate with cross-functional teams to support seamless operational execution and troubleshoot issues in real-time.

Requirements:

  • Strong attention to detail and analytical skills
  • Demonstrated problem-solving skills and a proactive approach to challenges
  • Strong organizational and time management skills
  • Strong written and verbal communication skills
  • A team-first attitude with a willingness to jump in and learn
  • Experience in healthcare operations/customer service is a plus
  • Familiarity with radiology data, PACS, RIS, or related systems is a plus

Benefits

  • Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
  • Vision & Dental
  • Flexible Time Off - take the time you need, when you need it
  • Covera Fridays - once a month, Covera takes a fully paid day off to unplug and recharge
  • 401(k) Retirement Plan
  • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
  • Annual Wellness stipend for fitness, mental health or other wellness expenses

The minimum and maximum salary for this position ranges from $55,000 to $60,000, in addition to a discretionary bonus and comprehensive benefits package. Final salary will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location.

At Covera Health, we strive to build diverse teams that reflect the people we want to empower through our technology. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

 

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