People Operations & Experience Manager

About the company

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.

Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.

Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

About the role

Covera is looking for an extraordinarily driven, passionate addition to the people team who thrives in fast-moving environments and knows how to build momentum inside complex and evolving start up organizations. This role is for someone who runs toward ownership, acts with urgency, and consistently turns ambiguity into action. We are looking for someone who can make things happen.

The People Operations and Experience Manager will partner with the Chief People Officer to deliver a consistent and high-quality employee experience across all stages of the employee lifecycle - from onboarding to offboarding and all the moments that matter in between for both our fully remote and in-office workforce. This role blends people operations and employee experience, ensuring that employees have the tools, resources, and environment needed to thrive. 

This is a dynamic role that will evolve as the needs of the company change. The responsibilities outlined here are what is expected today, and additional duties will be assigned as business needs arise.

About the People Team at Covera

At Covera, we reach new heights because we hire people who take excellence personally. Our People team is made up of individuals who do not rest until the work is right. They treat every candidate like someone they would hire for their own team, answer every benefits question as if it affects their own family, and use the right mix of judgment and data to make compensation decisions that help us retain outstanding talent.

This is the standard here. The work will rarely fit neatly into a 40 hour week, and the pace and intensity are not for everyone. But this commitment is why our employees stay, refer exceptional people, and grow their careers with us. When your expectations are higher than anyone else’s, the results speak for themselves, and we are seeing the impact every day.

In this role, you will be expected to:

• Employee Life Cycle Management:
• Execute on the operations, processes, experiences and data management related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding.

• Communication and Training:
• Clearly communicate policies, programs, and processes to employees at all levels, ensuring understanding and accessibility.
• Develop and deliver employee-facing resources and training to support professional development, engagement initiatives and promote transparency.
• Serve as an escalation point for complex employee inquiries, providing expert guidance and support.

• Systems, Technology and Reporting:
• Manage and optimize People systems and technology, including HRIS (Justworks), ATS (Greenhouse), equity (Carta), company intranet (Confluence) project management (Monday.com) and performance management tool (Lattice)
• Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden.
• Manage employee records and data privacy compliance.
• Develop and maintain people metrics and reporting, leveraging HRIS dashboards and analytics tools to inform decision-making and recommend proactive strategies

• Employee Relations and Compliance
• Manage and resolve complex employee relations cases involving workplace conflicts, policy violations, discrimination, harassment, and performance challenges.
• Provide expert guidance to managers on performance management, disciplinary actions, and Performance Improvement Plans (PIPs).
• Conduct and document thorough, fair, and timely workplace investigations.
• Partner with General Counsel and People Leadership to ensure compliance with all applicable employment laws and internal policies.
• Stay up-to-date on changes in employment law and regulations and implement necessary updates to policies and procedures.

• Engagement & Performance Management 
• Build and maintain trusted partnerships to understand and address manager/employee-related concerns and trends.
• Partner across the People team to coordinate performance review cycles, engagement surveys, and other company-wide people programs.
• Contribute to workforce planning, process documentation, and operational readiness for growth initiatives and organizational change.

• The Real Deal Ops Items: 
  • Oversee benefit and leave administration in partnership with Justworks and Sparrow.
  • Lead the annual Open Enrollment process (staging materials, managing communications, and guiding employees through plan options and elections)
  • Collaborate with legal, managers, and immigration counsel to manage immigration processes (H-1B, green cards, work authorizations) while ensuring legal compliance.
  • Support vendor management, including PEO relationships and coordination of global contractors. 
  • Partner closely with Finance on Payroll and Equity management.
    
    
• People Experience support - in partnership with our Executive Administrator
  • Act as a connector between in-office and remote employees to foster an inclusive and cohesive culture.
  • Coordinate hybrid engagement initiatives - such as celebrations, recognition programs, and all-hands logistics - that strengthen relationships across the company.
  • Back up support for the Executive Administrator (it takes a village!)
  • Lead and support planning and logistics for in-office events, meetings, and company gatherings.
  • Ensure smooth daily office operations in clean, organized, and well-functioning workspace.
  • Ensure amenities that enhance employee well-being and productivity, such as office supplies, snacks, lunches, and other items are available and replenished.
  • Administer building access and security badges for employees and guests.
  • Serve as one of the main points of contact for all office-related issues, proactively addressing needs to keep operations running smoothly.
    
    
• Additional Responsibilities
  • Take on new projects and responsibilities as assigned, with flexibility and a solutions-oriented mindset.
  • Continuously seek ways to improve processes, programs, and the overall employee experience.

Requirements:

• 4+ years of experience in People Operations experience in a high-growth or startup environment.
• Strong organizational skills and operational rigor with the ability to manage multiple priorities and deadlines, demonstrated in a dynamic, fast-paced environment.
• Understanding of employment laws and compliance practices, and a passion for staying up to date on changes in this space. 
• Proven experience improving processes and systems with a focus on efficiency and employee experience.
• Proven ability to build trust and strong relationships across all levels of an organization.
• Comfort working independently and taking initiative to solve problems as they arise.
• Familiarity with HRIS platforms and G-Suite tools. We use G-Suite, Slack, Justworks, Carta, Lattice, Greenhouse, Monday.com and more.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
• Vision & Dental
• Flexible Time Off - take the time you need, when you need it
• Covera Fridays - once a month, Covera takes a fully paid day off to unplug and recharge
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

The minimum and maximum base salary for this position ranges from $135,000 to $155,000, in addition to a discretionary bonus and comprehensive benefits package. Final salary will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location. Final compensation decisions may occasionally fall outside of the posted range. Salary ranges are periodically reviewed and may be adjusted in response to market trends and company needs.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.