New Construction Administrator Supervisor

CPI Security is looking to hire a New Construction Administrator Supervisor to lead our administrative support team based out of Charlotte, North Carolina.  CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

The New Construction Administrator Supervisor oversees the planning, coordination, and execution of administrative functions for New Construction pre-wiring and installation for CPI. This position will be accountable for ensuring the New Construction team is successfully creating builder jobs, accommodating builder schedules, and ensure accuracy in reviewing and submitting Purchase Order entries. The New Construction Administrator Supervisor role will collaborate daily with our Sales, Field Operations, and Finance team along with our external builders to provide support and create great customer experiences.  

Essential Functions 

• Supervise and lead a team of administrators, providing guidance, training and support to ensure efficient workflows and a positive customer experience 
• Allocate tasks and monitor performance to ensure that deadlines are met and quality standards are maintained  
• Foster a collaborative work environment that encourages professional development and high performance  
• Ensure the accurate review and approval of documentation, including quotes, work orders, purchase orders, and diagrams are aligned with purchase orders 
• Partner with Sales Leadership, Field Operations, Accounting, and external builders to ensure challenges are addressed as necessary  
• Continuously assess team processes and workflows to identify opportunities for improvement  
• Proactively manage Home Closing list Data with Builders and key Sales Leaders  
• Confirm permits and schedule inspections where needed. 

What We're Looking For:

• Bachelor’s Degree or equivalent experience preferred 
• 3-5 years previous administrative experience within a fast-paced environment required 
• New construction office experience is a plus 
• Excellent Leadership and team management abilities  
• Must be able to develop and maintain a high-level understanding of all policies, procedures and protocol regarding customer accounts, documentation and reporting 
• Strong organizational and multitasking skills with attention to detail  
• Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time 
• Must be able to demonstrate professionalism and courteousness in the handling of both internal and external customer inquiries 
• Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards 

What We Offer:

• Annual compensation : $55,000 - $65,000 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards