Back to jobs

CFL Representative

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Sales & Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC!

 

We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Sales & Customer Retention Specialist.

 

What’s In It For You!

  • Base pay PLUS bi-weekly uncapped commissions, PLUS performance pay, PLUS on-going sales contests, PLUS premium shift pay, PLUS performance paid time off, PLUS prizes and incentives and more...
  • Ongoing specialized, paid training and career growth opportunities. This is more than a job!
  • Regular contests with unique prizes and incentives.
  • Great medical, dental, vision, short- & long-term disability and life insurance options.  
  • Company paid holidays, floating holiday, and paid time off (PTO).  
  • 401(k) plan with competitive company match.  
  • Eligible for free monitored security system after 90 days.
  • Education assistance – we encourage and support our employees who want to improve their skills and further their education.
  • Engaging and fun company culture that’s made up of a diverse group of people .
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
  • Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
  • Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!

Responsibilities

  • Ambitiously market and sell innovative Security and Home Automation products and services to new and existing customers.
  • Build value in the CPI brand to drive sales as a leading competitor in Security and Home Automation industry.
  • Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments.
  • Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems on a daily basis.
  • Provide solutions-based approaches to retain customers who are considering service cancellation.
  • Conduct outbound calls to current customers who may be selling their home and facilitate a seamless transfer of their Security and Home Automation system to their new residence.
  • Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services, and educate the customer on the proper use and maintenance of their system.
  • Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. 
  • Consistently improve retention rates and achieve retention goals.
  • Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. 

What does the day-to-day look like?   

As a driving force behind our mission, you’ll be empowered to make decisions, working directly with customers during their entire lifecycle to create “Customers for Life.” Excellent communication and problem-solving skills are a must!  

When you become an account specialist at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers.   

 

Who should apply?   

Are you an experienced sales or retention professional with a passion for building relationships with customers and solving problems? Do you thrive in a fast-paced and engaging work environment? Are you looking for that next big step in your career – one that has meaning, purpose and opportunities for growth? This opportunity is for you!

 

Qualifications

  • 1+ years sales experience, inside sales preferred
  • Proven sales skills, particularly with strong upselling and closing abilities
  • Strong customer service skills
  • Ability to consistently meet and exceed sales quotas
  • Coachable, high energy personality, great positive attitude with a desire to grow professionally
  • Thrive in a fast-paced, sales driven environment where exceeding sales goals leads to long term success.
  • Take pride in delivering excellent customer service
  • Experience with CRM system such as Salesforce is a plus

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.