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Commercial Security Sales Trainer

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Trainer to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed.

The Commercial Sales Trainer plays a pivotal role in both building and delivering content to our growing team. The trainer has a direct impact delivering best in class service by helping with the onboarding and training of new hires, working daily with our Commercial Sales teams.

Essential Functions

  • Create and facilitate training applicable to the Commercial Sales teams  
  • Partner with department managers to identify ongoing training opportunities
  • Work closely with department managers and instructional design team to improve and develop content for new hire training and ongoing recursive training for both facilitator led and e-learning programs   
  • Proactively evaluate the success of all training programs through KPI’s  
  • Develop valid training assessment questions that correlate to learning objectives.  
  • Maintain training reports and support LMS management  
  • Provide updates to management regarding progress and performance of employees  
  • Additional duties as assigned 

Knowledge, Skills and Abilities Required 

  • Demonstrate flexibility and aptitude to learn, process and effectively implement new policies, and procedures as corporate standards are modified over time 
  • Must possess strong analytical skills 
  • Detail-oriented, creative and decisiveness 
  • Strong oral and written communicative abilities 
  • Ability to work independently or in a team setting 
  • Exposure to CRM systems and/or Salesforce.com a plus 

Other Experience Required  

  • Bachelor’s Degree or equivalent business experience 
  • 2 + years of experience in delivery, design, and/or development of training modules 
  • Prior Customer Support leadership or training is required 
  • Commercial Security sales preferred

What's In It For You!

  • Aggressive pay and career mobility. This is more than a job!  
  • Specialized, paid training when you start AND ongoing.  This includes a Central Station Monitoring Certification.  WE INVEST IN YOU! 
  • Engaging and fun company culture that’s made up of diverse people.
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
  • Great medical, dental, vision, short- & long-term disability and life insurance options. 
  • Company paid holidays, floating holiday and paid time off (PTO). 
  • 401(k) plan with competitive company match. 
  • Eligible for free monitored security system after 90 days.
  • Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
  • Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
  • Birthday and Work Anniversary Rewards

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