Back to jobs
New

Quality Control (QC) Field Representative (CPI West) Greenville

Greenville, South Carolina, United States

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

Position Summary: 

As a Quality Control Field Representative, you will travel to customer sites for quality checks of our security systems, while maintaining the highest standard of customer service. 

Essential Functions 

  • Review reports to detect issues that require QC intervention 
  • Complete investigation at customer site when an emergency has taken place (police, fire, medic) perform necessary damage control measures to ensure complete customer satisfaction 
  • Complete routine quality checks at customer site following new install or damage caused by technician error 
  • Interact with customer base to problem solve and troubleshoot new or ongoing customer service issues 
  • Interact with interdepartmentally to provide customer feedback and resolve problems 
  • Provide feedback to Operations team on the quality of installations including written reports and photos to be used for training and coaching/counseling 
  • Provide feedback on performance of systems and equipment, design flaws, and coverage issues based on details gathered from field research 
  • Document data obtained during all quality control activities, consistent with company policies and procedures 
  • Work closely with Operations Manager to relay results and conclusions drawn from field checks 
  • Develop new approaches to solve problems identified during Quality Control activities 
  • Communicate significant issues or developments identified during investigation and provide recommended process for improvement 

Knowledge, Skills and Abilities Required  

  • Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries 
  • Must maintain a high level of product knowledge, including, but not Iimited to: current product features and specifications, current corporate promotions, pricing, and discounts 
  • Must be able and willing to perform at a high level of competency and accuracy to meet or exceed departmental standards while upholding the best interests of the customer and the company 
  • Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues 
  • Must be able to maintain professional presence and represent the company favorably 
  • Must have good problem solving and decision making abilities 
  • Must be able to organize and prioritize daily tasks to achieve results 
  • Must be able to work independently 
  • Must be able to analyze problems and offer solutions 
  • Must be able to provide effective communication regarding issues, objectives, initiatives and performance 
  • Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities 
  • May have additional duties as assigned by Management 
  • Ability to perform as a CPI team player, support all requests, and provide superior customer service 

Other Experience Required  

  • Minimum of three years industry experience in a quality-oriented role with proven success 
  • Thorough understanding of all CPI Alarm systems (user interaction, troubleshooting, etc) 
  • Intermediate level of Microsoft products 
  • High school diploma required

The Perks 

  • Aggressive pay and the opportunity to work for an iconic brand 
  • Great medical, dental, vision, short- & long-term disability and life insurance options   
  • Company paid holidays, floating holiday, and paid time off (PTO)   
  • 401(k) plan with competitive company match   
  • Eligible for free monitored security system after 90 days 
  • Education assistance – we encourage and support our employees who want to improve their skills and further their education   
  • Engaging and fun company culture that’s made up of a diverse group of people   
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
  • An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
  • Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service! 
     

CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.