Back to jobs

Alarm Monitoring Advisor

Charlotte, North Carolina, United States

Our Alarm Monitoring Advisors also known as our Central Station Operators are an integral part of what we do (and yes, you’ll be the one saying, “CPI Security – IDENTIFY YOURSELF!”). YOU make every day safer for our community and our customers by answering alarm calls, communicating with local first responders, and providing an excellent customer experience by being a calm, friendly, and reassuring voice on the other end of the line. This is more than “just another job!” We provide innovative security, video, and automation solutions to residential and business customers throughout the Southeast. As a mission-driven company, we work to make every day safer for our community and our customers. We are looking for a Central Station Operator to join our growing team at our headquarters in Charlotte, NC!

What's In It For You!

  • Aggressive pay and career mobility. This is more than a job!  
  • Specialized, paid training when you start AND ongoing.  This includes a Central Station Monitoring Certification.  WE INVEST IN YOU! 
  • Engaging and fun company culture that’s made up of diverse people.
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
  • Great medical, dental, vision, short- & long-term disability and life insurance options. 
  • Company paid holidays, floating holiday and paid time off (PTO). 
  • 401(k) plan with competitive company match. 
  • Eligible for free monitored security system after 90 days.
  • Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
  • Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
  • Birthday and Work Anniversary Rewards.

Responsibilities

  • Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.  
  • Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
  • Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.  
  • Receive and handle incoming calls from customers ranging from general inquiries to technical concerns. 
  • Perform processing demonstrations of CPI’s Real Time Response product.
  • May have additional duties as assigned by Management. 

Qualifications

  • High school diploma, some college preferred 
  • Minimum 2 years customer service experience preferred  
  • Take pride in delivering excellent customer service 
  • Available to work flexible work schedule 
  • Thrive in a busy, fast-paced environment 
  • Excellent organizational and analytical skills
  • Strong interpersonal and problem-solving skills with the ability to multi-task

CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#LI-LJ1

Create a Job Alert

Interested in building your career at CPI Security? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...