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CRM Systems Manager

Chicago, IL (Hybrid workplace)

About Chicago Public Media

Home to WBEZ and the Chicago Sun-Times, Chicago Public Media is the largest local non-profit news organization in the country. WBEZ and the Chicago Sun-Times serve more than 2 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to become the essential and most trusted news source that Chicago turns to each day for understanding the people, events, and ideas that shape our community.

WBEZ is home to local and national news programming as well as a growing portfolio of popular podcasts. WBEZ serves the community with fact-based, objective news and information, and its award-winning journalists ask tough questions, dig deep for answers and expose truths that spark change and foster understanding. WBEZ is supported by more than 86,000 members, hundreds of corporate sponsors and major donors. In 2022, WBEZ received more than 20 awards for its journalism, including two prestigious National Edward R. Murrow Awards.

Chicago Sun-Times is Chicago’s oldest continuously published daily newspaper serving Chicago and is known for its hard-hitting investigative reporting, in-depth political coverage, timely behind-the-scenes sports analysis, and insightful entertainment and cultural coverage. Chicago Sun-Times is the winner of eight Pulitzer Prizes and countless other awards.  In recent years, the Sun-Times has focused on a digital transformation to deliver its news and content to a growing digital audience. Most recently, the Sun-Times dropped the paywall on suntimes.com to expand access to its journalism, and shifted to a community-funded digital membership program supported by voluntary member donations. 

Chicago Public Media believes independent journalism is essential to a well-functioning democracy and access to fact-based, objective news and information is a right of every citizen. We serve the public interest by creating diverse, compelling content that informs, inspires, and enriches. We connect diverse audiences and help them make a difference in the community, the region and the world.  And, we employ 300+ staff who want to belong to an organization that inspires, supports, and challenges them to do their best work.

For more information, please see the Chicago Public Media Annual Report.

 

The Opportunity

The CRM Systems Manager is responsible for the administration and maintenance of Revolution CRM and Marketing Cloud (e-CRM) platforms, supporting fundraising and analytics efforts. This role assists with the daily management of the CRM systems, ensures data integrity, and supports users across multiple teams by providing training and troubleshooting. The CRM Systems Manager works closely with stakeholders to enhance platform functionality and improve processes.

 

Essential Duties and Responsibilities

  • Assist with daily administration of Revolution CRM and Marketing Cloud (e-CRM), including user management, security settings, and routine system maintenance.
  • Collaborate with teams to document business requirements and identify potential improvements.
  • Support the Sr. Data Engineer in implementing CRM integrations and automations.
  • Monitor system performance and data integrity, identifying and resolving routine issues.
  • Provide training and user support to ensure best practices and system adoption.
  • Assist in maintaining a data governance repository for CRM system usage.
  • Work with internal teams to analyze and improve processes within the CRM ecosystem.
  • Utilize SQL to perform quality control checks, analyze data integrity, and support CRM reporting and optimization efforts.
  • Own the relationship with CRM vendors, ensuring timely support, advocating for new features, and driving necessary system improvements

 

Minimum Qualifications

  • 2-3 years of experience working with Revolution CRM, Salesforce CRM or a comparable CRM system.
  • 1-2 years of hands-on experience in CRM administration, including user management, configuration, and routine maintenance.
  • Familiarity with building workflows, reports, dashboards, and automation tools.
  • Understanding of integrated systems and how CRM data flows across departments, including its impact on upstream and downstream applications, systems and processes.
  • Ability to assist in training and supporting users on CRM best practices.
  • Experience working with Salesforce Marketing Cloud or a similar marketing automation tool is preferred.
  • Mid-level knowledge of SQL or query tools is preferred.
  • Experience working in fundraising, membership, or nonprofit environments is preferred.
  • Experience with scripting languages such as Python for automation or integrations is a plus

 

Education

  • Bachelor's degree or equivalent experience.

 

Compensation

The expected pay range for this position is $88,000 to $110,000 per ANNUM.

Chicago Public Media provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position.  The pay offered to a selected candidate will be determined based on factors such as (but not limited to the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographical location, and external market pay for comparable jobs.

 

Working at Chicago Public Media

At Chicago Public Media, we care deeply about our employees as we know attracting, developing, and growing talent is key to our success and enhancing our impact.  

Our culture is one where collaboration, diversity of ideas, and innovation are encouraged.  We value colleagues who will enhance our culture by bringing new ideas, divergent experiences, and talents to our dynamic workplace.

At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for employees at hire and in the years to come.

Our benefits include a competitive salary and benefits package which includes medical, dental, vision, vacation, holidays, life insurance, disability coverage, retirement savings, and a commuter benefits plan.

Chicago Public Media is an Equal Opportunity Employer and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.

 

The essential functions described above are not all-inclusive and are not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.

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