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Implementation Specialist - UK

Skipton

 

Professional Services Engineer - UK 

 

Employment Type: 

Full Time and Permanent

Location: 

Hybrid/UK

Department: 

Professional Services 

Reports to: 

Professional Services Manager 

In-Office Requirement: 

Flexible

Travel Requirement: 

Up to 50% 

Work Schedule: 

8.30am - 5.00pm Monday to Thursday.  8.30am – 4.30pm Friday.  One hour lunch break each day.

 

 

Position Overview: 

The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients. The Professional Services Engineer will be responsible for the following:

  • The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
  • Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
  • Complying with data privacy legislation.

 

Job Duties & Responsibilities:  

  • Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.   
  • Creates a project plan outlining the roles and responsibilities needed to meet customer goals.  
  • Ensures the completion of key milestones to achieve customer goals.  
  • Communicating with clients throughout the implementation process. 
  • Ensuring that the project team is aware of key deliverables and project milestones. 
  • Demonstrates well-rounded knowledge of Raptor products and training approaches.  
  • Manages complex implementations with small-market customers.  
  • Adheres to departmental process and procedure and maintains systems of record.   
  • Facilitates training to administrative and end users of the CPOMS and Raptor software.
    • Supporting the Professional Services Manager and the wider Team with all administration tasks.
    • Updating and maintaining customer databases using Salesforce and internal systems.

Qualifications: 

  • Organized, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects. 
  • Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills. 
  • Strong communicator, personable and collaborative. 
  • Demonstrate maturity and acumen navigating business and professional environments. 
  • Comfortable working independently. 
  • Objective and goal-oriented professional who is used to achieving targets. 
  • Demonstrated experience in leading business process reviews, design reviews and change management with clients. 
  • Excellent hands-on skills with office productivity tools. 
    • Strong desire to learn. 
  • Strong analytical and troubleshooting skills. 
  • Exceptional interpersonal skills and ability to explain software to non-technical users. 

 

Other:

 

  • Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays

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