Back to jobs
New

Site Reliability Software Engineer (Hybrid)

** Corporate **

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. 

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.   

We are looking for a Site Reliability Engineer to join our growing team.

The ideal candidate has a strong technical background in software development and systems operations, with experience supporting business-critical applications in a healthcare or regulated environment. This person will help ensure that systems used by clinical, operational, and administrative teams remain stable, secure, and available.

This role is responsible for building automation, improving observability, reducing manual operational work, supporting integrations, and helping maintain reliable systems that directly impact patient care and business operations.

This is a hybrid position with two in-office days per week at our headquarters in Tempe, AZ.

Key Responsibilities

  • Design, build, and maintain reliable, secure, and scalable healthcare technology systems.
  • Develop automation tools to reduce manual support work and improve operational efficiency.
  • Support production applications, internal portals, APIs, integrations, and clinical system workflows.
  • Improve monitoring, alerting, logging, and reporting across applications and infrastructure.
  • Troubleshoot incidents involving applications, servers, databases, APIs, network connectivity, and system integrations.
  • Participate in incident response, root cause analysis, and post-incident remediation.
  • Build and maintain CI/CD pipelines for safer and more consistent deployments.
  • Partner with IT, software development, security, compliance, and clinical operations teams.
  • Support healthcare integrations involving EHR/EMR platforms, APIs, data feeds, file transfers, or interface engines.
  • Help define service-level objectives, uptime expectations, escalation procedures, and operational runbooks.
  • Ensure systems are designed and maintained with healthcare security, privacy, and compliance requirements in mind.
  • Document architecture, workflows, troubleshooting steps, deployment processes, and support procedures.

Required Qualifications

  • Experience as a Software Engineer, Site Reliability Engineer, DevOps Engineer, Systems Engineer, or similar technical role.
  • Experience supporting production applications or infrastructure in a business-critical environment.
  • Strong scripting or programming experience with one or more languages such as Python, PowerShell, Bash, JavaScript, Go, C#, or SQL.
  • Understanding of application hosting, APIs, databases, networking, DNS, SSL/TLS, firewalls, and system performance.
  • Experience with Linux and/or Windows server environments.
  • Experience with monitoring, logging, alerting, and incident troubleshooting.
  • Experience using Git and CI/CD workflows.
  • Ability to analyze complex technical issues across application, server, database, and network layers.
  • Strong documentation skills and ability to create clear runbooks and support procedures.
  • Strong communication skills with both technical and non-technical teams.

Preferred Qualifications

  • Experience in a healthcare, clinical, or regulated environment.
  • Familiarity with healthcare compliance concepts such as HIPAA, patient privacy, access control, audit logging, and secure data handling.
  • Experience supporting EHR, EMR, practice management, scheduling, billing, or clinical workflow systems.
  • Familiarity with healthcare data exchange or integration concepts such as HL7, FHIR, APIs, SFTP, EDI, or interface engines.
  • Experience with cloud platforms such as Azure, AWS, or Google Cloud.
  • Experience with Docker, Kubernetes, or containerized application deployments.
  • Experience with infrastructure as code tools such as Terraform, Bicep, ARM templates, Ansible, or similar.
  • Experience with SQL Server, PostgreSQL, or other relational databases.
  • Experience with monitoring tools such as Azure Monitor, Application Insights, Grafana, Prometheus, Datadog, or similar.
  • Experience supporting change control, incident management, and audit-ready documentation.

Technical Skills

Preferred experience with:

  • Python, PowerShell, Bash, Go, JavaScript, C#, or SQL
  • REST APIs and backend service automation
  • GitHub Actions, Azure DevOps, Jenkins, or similar CI/CD tools
  • Azure App Services, Azure Functions, virtual machines, storage, networking, and monitoring
  • Docker and Linux-based application hosting
  • SQL Server, PostgreSQL, or SQLite
  • IIS, Nginx, Flask, FastAPI, Django, Node.js, or similar web stacks
  • Secure file transfer, API integrations, and healthcare system interfaces
  • Monitoring, alerting, logging, and incident response platforms

We offer an excellent benefits package: 

  • Medical, Vision, and Dental Insurance
  • 401k Retirement Plan
  • 3.5 Weeks Paid Time Off plus 7 company-paid Holidays
  • Life Insurance
  • Short/Long Term Disability Insurance
  • The salary range for this position is $115,000 - $145,000 and is dependent on the applicant's relevant skills and experience. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance. 

#LI-Onsite 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Thank you for your interest in opportunities at Cranial Technologies, Inc. (“Cranial Technologies” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment or internship purposes, we may collect and use the following categories of personal information about you:
• Identifiers: We collect information that directly identifies you, such as your name, address, email address, and phone number.
• Protected characteristics: We collect some information regarding certain characteristics that are provided special protection under California law, such as your sex, gender, age, citizenship, disability status, and veteran status.
• Professional or employment-related information: We collect your professional and employment-related information, including your employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references.
• Inferences: We may draw inferences about you based on the personal information we collect, including inferences about your work and employment-related preferences, characteristics, abilities and aptitudes.
• Other personal records: In addition to the categories of information collected above, we may also collect other personal information that relates to, describes, or is capable of being associated with you, such as, your signature, photograph, criminal background information, and responses to application questions.


We collect the above categories of personal information primarily to evaluate your candidacy for the position(s) you apply for. We may also use the above categories of personal information for the following business purposes:
• to perform recruitment and hiring services;
• to manage the workforce;
• to comply with federal and state laws, and
• to maintain security (e.g., detecting security risks and incidents, protecting against fraudulent or illegal activity, and complying with our policies and procedures).


For questions about this application, please contact our Recruiting team at careers@cranialtech.com

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cranial Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.