Tech Support Intern
Who We Are:
CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.
We are looking for two highly motivated and tech-savvy Tech Support Interns with excellent communication skills and the ability to engage directly with customers. This role requires strong problem-solving abilities, hands-on technical understanding, and confidence in delivering product demos and support solutions effectively.
Day in the Life:
- Provide first-level technical support to customers via calls, emails, and virtual meetings
- Troubleshoot product issues and escalate complex cases where required
- Conduct product demonstrations and walkthroughs
- Document customer issues, resolutions, and follow-up actions accurately
- Coordinate with engineering and product teams to relay customer insights
- Assist in product setup, configuration, and customer onboarding activities
- Excellent English communication skills (verbal & written)
- Strong customer-facing abilities with professional conversation handling
- Basic knowledge of technical troubleshooting, SaaS, or IT support
- Strong analytical and problem-solving mindset
- Ability to work independently and collaboratively
Preferred Qualifications:
- Tech Grads, 1-2 years of experience in Technical Support / Customer Service / Helpdesk roles
- Prior exposure to product demos or technical walkthroughs
- Quick learner with the ability to grasp new tools and technologies
What We Offer:
- Hands-on experience supporting global customers and real-time products
- Opportunity to work closely with experienced engineering and product teams
- Potential to transition to full-time employment based on performance
CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.
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