IT Operations & Network Security Specialist

Who We Are:

CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

What You Will Be Doing

We are seeking a proactive and hands-on IT Operations & Network Security Specialist to manage and maintain our on-site IT environment. This role is responsible for ensuring reliable network connectivity, endpoint management, IT asset lifecycle control, and secure day-to-day IT operations. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a security-first approach to maintaining stable and efficient IT infrastructure.

Key Responsibilities

Network & Infrastructure Management:

• Manage and maintain office network infrastructure including switches, routers, firewalls, structured cabling, and patch panels
• Configure and monitor LAN/WAN, VLANs, ACLs, NAT, and traffic management
• Deploy and optimize enterprise Wi-Fi networks with secure authentication protocols
• Troubleshoot and resolve connectivity, bandwidth, and latency issues
• Coordinate with ISPs and vendors to ensure high network uptime

Firewall & Security Administration:

• Administer enterprise firewall solutions and maintain security policies
• Monitor firewall logs, VPN access, and network traffic
• Conduct periodic security audits, rule reviews, and patch updates
• Respond to and mitigate network security incidents

IT Asset & Endpoint Management:

• Maintain accurate inventory of hardware and software assets
• Oversee procurement, configuration, deployment, and decommissioning of IT devices
• Ensure endpoints are secured with appropriate patching and antivirus tools
• Support onboarding and off-boarding processes including access provisioning and device allocation

IT Operations & User Support:

• Provide Tier 2/3 technical support for infrastructure and system-related issues
• Manage escalated incidents and ensure resolution within defined SLAs
• Maintain IT documentation including SOPs, network diagrams, and operational logs
• Support system upgrades, maintenance schedules, and infrastructure improvements

Security & Compliance Support:

• Implement IT controls aligned with internal security policies and industry standards
• Support audit readiness and compliance documentation
• Manage vulnerability assessments and patch management processes
• Stay updated on emerging threats and recommend proactive security improvements

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years’ experience in IT operations, infrastructure, and network administration
• Strong knowledge of LAN/WAN, firewalls, VPNs, Wi-Fi, and endpoint management
• Experience managing on-site IT infrastructure in multi-user environments

Preferred Qualifications

• CISM / CISSP / CompTIA Security+ certification
• CCNA / CCNP certifications
• Microsoft Azure Administrator or related certifications

Key Competencies

• Strong troubleshooting and analytical skills
• SLA-driven and proactive mindset 
• Effective communication across technical and non-technical teams 
• Strong documentation and organizational skills 
• Ability to manage multiple priorities in a dynamic environment 

Work Environment

• On-site role
• Alternate Saturday working schedule
• Availability for after-hours maintenance or incident response as required

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.