Back to jobs

Customer Service Associate - Used Trades

New York, NY

Our Story
With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike. 

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. 

At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects. 

Our Leadership Principles

  • Growth Mindset: We set high standards, embrace failure, and are open to change.
  • Be Customer-Centered: We focus on the end-to-end customer experience.
  • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
  • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
  • Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

What You'll Do

The Customer Service Associate serves as the front-line owner of the customer experience, ensuring inquiries, issues, and order needs are fully resolved from first contact through completion. This role acts as the operational bridge between customers and technical teams.

This is a three on-site days weekly that requires both execution and judgment: handling day-to-day transactions while actively driving solutions, follow-ups, and communication to maintain a high level of service.

Responsibilities:

Own Customer Requests & Resolutions

  • Manage customer interactions across multiple platforms such as Phone, Email, Voicemail, Dynamics and messaging platforms
  • Investigate and resolve Trade and Order issues, Product concerns, and service inquiries end-to-end
  • Proactively follow up with customers and internal teams until cases are fully completed
  • Serve as the communication liaison between customers, technical staff, and sales specialists
  • Escalate complex situations appropriately while maintaining ownership of the outcome

Process Transactions & Order Support

  • Accurately process Trades Returns, Exchanges, and used-item requests
  • Handle payments including Credit Card, Check, Direct Deposit and PayPal transactions
  • Support inquiries related to Trades, Website, Amazon, and eBay orders
  • Maintain accuracy and documentation across customer accounts and order records

Coordinate Cross-Team Communication

  • Screen and route calls to appropriate sales or technical specialists
  • Support off-site customer service team inquiries and information requests
  • Monitor and respond to Dynamics messages, Voicemail, Email, and eBay messages consistently
  • Partner with internal teams to resolve pending customer and operational issues

Drive Service Efficiency

  • Identify recurring customer concerns and help prevent repeat issues
  • Maintain an optimistic, solutions-focused approach to problem solving
  • Assist with operational support needs within the department when required
  • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

What Will Help You Thrive

  • Customer service experience with direct problem resolution
  • Strong written and verbal communication skills (Spanish a plus)
  • Comfort learning and discussing photography equipment or technical products
  • Ability to manage multiple open cases while maintaining accuracy
  • Self-directed, accountable, and comfortable working independently or within a team
  • Positive, people-oriented, and service-driven mindset

This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. 

Ready to Join Our Team of Creators? Apply today and let’s create something extraordinary together. 

Pay range for this role:

$21 - $23 USD

Create a Job Alert

Interested in building your career at Adorama? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Adorama’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.