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Customer Service Agent

Brooklyn, NY

Printique is a premium photo printing lab dedicated to transforming your digital images into stunning, museum-quality prints and photo products. Whether preserving cherished moments or creating personalized gifts, we combine expert craftsmanship with the latest printing technology to deliver exceptional quality that lasts a lifetime.  

From fine art prints to custom photo books and wall décor, Printique helps you celebrate and share your memories in vibrant detail and timeless style. 

Our Leadership Principles

  • Growth Mindset: We set high standards, embrace failure, and are open to change.
  • Be Customer-Centered: We focus on the end-to-end customer experience.
  • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
  • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
  • Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

What You'll Do

  • Respond to customer inquiries via phone, chat, and email, ensuring all questions and requests are handled promptly and professionally.
  • Support order processing from start to finish with accuracy and attention to detail.
  • Receive, organize, and process product returns efficiently.
  • Assist at the front desk by greeting customers and managing in-person order pick-ups.
  • Maintain accurate and up-to-date customer records in the database.
  • Deliver an exceptional customer experience with every interaction.
  • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

 

What Will Help You Thrive

  • Minimum 1 year of experience in a customer service or client-facing role
  • Ability to lift, push or pull up to 50+ lbs.
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office and able to learn new systems quickly

This role requires 5 on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. 

The hourly rate of pay for this role is $18. The rate will be determined based on overall skills and experience.

Ready to Join Our Team of Creators? Click the link to apply!

 

Pay range for this role:

$18 - $18 USD

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