Back to jobs
New

Senior Operations Manager – eCommerce Fulfillment Operations

Chattanooga, TN

Our Story
Powering fast, reliable fulfillment for Adorama, Scuba.com and Sunny Sports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventurers, and enthusiasts alike get the gear they need—accurately and on time. 

Whether it’s camera equipment, dive gear, or outdoor essentials, our warehouse teams handle every step of the process with precision, care, and a deep commitment to the customer experience. We don’t just ship products—we help deliver moments of inspiration, exploration, and creativity. 

We’re a team that takes pride in doing things right—working together to ensure every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our brands. 

Our Leadership Principles

  • Growth Mindset: We set high standards, embrace failure, and are open to change.
  • Be Customer-Centered: We focus on the end-to-end customer experience.
  • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
  • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
  • Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

Position Summary

This role serves as the second-in-command for the Chattanooga Distribution Center, providing day-to-day operational leadership while supporting the Senior Director of Operations in executing strategic initiatives, developing leaders, driving operational excellence, and preparing the operation for future growth and automation. The Senior Operations Manager is responsible for leading the day-to-day execution of Adorama's 238,000-square-foot eCommerce Fulfillment Distribution Center, supporting approximately 80–110 associates across inbound, inventory, fulfillment, and shipping. The role balances daily operational execution with strategic initiatives, ensuring the operation meets today's performance expectations while preparing for future growth and automation.

Key Responsibilities

Operational Leadership

  • Lead Receiving, Putaway, Inventory Control, ICQC, Replenishment, Picking, Packing, and Shipping processes.
  • Own and proactively plan for daily execution, labor planning, workflow, and customer commitments.
  • Drive cross-functional collaboration, including shared labor management.

Operational Performance Management

  • Own KPIs including SLA, RPH, labor utilization, inventory accuracy, quality, safety, throughput, and cost.
  • Develop and maintain daily operational scorecards and KPI dashboards.
  • Use data to drive decisions and corrective actions.

Leadership & Talent Development

  • Coach and develop managers, supervisors, and team leads.
  • Build accountability and succession strength.
  • Create a respectful, collaborative culture with clear expectations.

Continuous Improvement

  • Lead root-cause investigations.
  • Standardize, document, audit, and sustain processes.
  • Improve productivity, warehouse flow, and storage utilization.

Planning, Projects & Business Management

  • Support annual operating plans, labor forecasting, and budgeting.
  • Lead peak planning and execution.
  • Lead cross-functional operational projects including process improvements, layout changes, and technology implementations.
  • Support capacity planning and operational readiness.

Future Readiness

  • Support warehouse automation, Goods-to-Person (GTP) initiatives, and technology adoption.

Qualifications

Required

  • Minimum 8 years of progressive leadership experience in distribution or fulfillment operations, including at least 5 years in a high-volume B2C/eCommerce fulfillment environment.
  • Experience leading operations through managers and supervisors.
  • Strong KPI management and labor planning.
  • Demonstrated project management experience leading cross-functional operational initiatives.
  • Proven success developing leaders and improving operational performance.
  • Strong analytical, coaching, communication, and problem-solving skills.

Preferred

  • Warehouse automation or Goods-to-Person (GTP) experience.
  • Lean / Six Sigma background.
  • Multi-site distribution leadership.

Leadership Competencies

  • Operational ownership
  • Visible warehouse floor leadership
  • Structured root-cause problem solving
  • Data-driven decision making
  • Coaching and mentoring
  • Building high-performing teams
  • Continuous improvement mindset
  • Calm execution under pressure

 

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...

Select...
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Adorama’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.