Mortgage Manager

Pay Range: $101,207.00 - $126,456.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

 

General Purpose of the Position 

Responsible for leading the sales and operations, management, and staff development of the Mortgage Services Department to include mortgage loan origination, processing and underwriting.  The Mortgage Originations Manager functions independently and ensures effective pipeline management, quality control and operations related to loans sold to investors.  Ensures that mortgage lending operations follow established policies, procedures, state and federal regulations, and legal requirements. Develops, reviews, and maintains clear and concise procedures that ensure regulatory compliance and mitigate risk for all department functions.  Develops and maintains Mortgage Loan Originator Program maintaining incentive plans and execution of sales goals.   

Introduces lending innovations and efficiencies as well as remains updated on new real estate products. Analyzes business needs and develops efficient processes to support member financial requests and credit union loan growth. 

The Mortgage Originations Manager directly supervises a team of Mortgage Loan Originators, Mortgage Processors and Mortgage Underwriters that align with the credit union’s core values and service and solutions expectations.  Ensures member satisfaction through courteous, accurate, and efficient service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Hires, onboards, manages, and develops the mortgage originations team in achieving the highest levels of member satisfaction through mortgage origination, processing and underwriting of first mortgage loans and home equity lines of credit.  

• Excels in superior leadership of loan pipeline management, being cognizant of service levels, quality, compliance, and member expectations.  

• Guarantees all internal and external service levels are met and addresses deficiencies immediately  

• Ensures a safe, sound, and profitable mortgage loan portfolio is maintained  

• Establishes and maintains segregation of control and duties for department. 

• Creates and maintains a highly efficient and productive environment that values team members who have a commitment to excellence and an extremely high level of member service standards 

• Facilitates strategic partnerships between mortgage investors and the following vendor relationships: Appraisal Management Companies, Product and Pipeline Engine, Income and Employment Verification Partners, Mortgage Point of Sale and Loan Origination Systems, Mortgage Origination Fintech Partners and Member Loyalty Survey Administration. 

• Facilitates efficient and effective communication, product and process changes are supported by the origination, processing, and underwriting teams.   

• Initiates and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes. 

• Responsible for identifying mortgage processes to increase efficiency, decrease turn-times and implement approved recommendations for improvement. 

• Works closely with Director of Mortgage Services to define strategic roadmaps and drives execution including recommending enhancements and additional services to refine mortgage products and member satisfaction 

• Ensures self and team uphold compliance of applicable state and federal laws related to originating and servicing residential mortgage loans. Ensures regulatory compliance including but not limited to: HMDA, RESPA, REG Z, REG B, Fact ACT and Safe ACT. Ensures compliance of FNMA DU, FHLMC LP and related secondary market underwriting guidelines. Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC. 

• Acts as primary source of information and support for other departments and branches on issues regarding mortgage origination, processing and underwriting.   

• Monitors loan pricing and other competitive factors in the marketplace; design strategic price approach to meet competition effectively given limitations set by the Asset Liability Committee.   

• Provides periodic analysis of loans underwritten by Mortgage Department staff, on the effectiveness of Mortgage Loan Originators, and of loan files audited by Mortgage Department staff. 

• Applies extensive knowledge of loan products in maintaining the loan core processing system specifications. 

• Provides written and verbal reports to senior management as needed. 

• Provides excellent service by demonstrating courtesy and personal concern for members and co-workers' needs and follows-up to ensure those needs are met. 

• May be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act. 

 

Requirements 

EDUCATION AND EXPERIENCE 

Bachelor’s degree (B.A.) from four-year college or university (experience may be substituted for education), minimum five years hands-on experience in residential mortgage origination/processing/underwriting.  Candidate must have proven management experience directing residential mortgage employees. Understanding of Secondary Market and Portfolio Underwriting. 

OTHER SKILLS AND ABILITIES 

Ability to operate standard office machines, PC and CRT. 

Thorough knowledge of, and practical experience with, knowledge of Regulation B, Regulation Z, and the secondary mortgage market. Expert problem solving and critical thinking abilities.  Superior ability to lead multiple functional teams, stay in tune with key mortgage regulations, disseminate information, provide workable recommendations and solutions to problems.   

Knowledge of Credit Union core computer system and other related computer applications, with emphasis in Microsoft products, including Microsoft Excel and Word. Ability to assist and supervise others. Ability to apply verbal and interpersonal skills that develop cooperative relationships with all levels of people throughout the organization.  Ability to foster sound relationships with other entities (companies, vendors, members and/or individuals) is necessary.  Strong ability to work independently on higher level tasks, delegation, effectively balance competing priorities, and ability to meet deadlines.  Ability to influence and direct activities of resources outside of direct control.   

Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Colorado State Employees Credit Union and develop cooperative relationships with all levels of people throughout the organization. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is typically required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee continually is required to talk and hear.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop. 

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 
 

 

Core Competencies 

MEMBER FOCUSED 

Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied. 

COOPERATION AND TEAMWORK  

Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully. 

DECISION QUALITY  

Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Is able to build upon other’s ideas and facts to form a better decision. 

PROBLEM SOLVING  

Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome. 

ACTION ORIENTED 

Overcomes procrastination through execution. Places a top priority on getting results. 

ADAPTABLE 

Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths. 

INNOVATION 

Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages, and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.  

STRATEGIC AGILITY 

Thinks/plans strategically. Understands the organization’s vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state. 

LEADING COURAGEOUSLY THROUGH VISION AND VALUES 

Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.  

MARKET KNOWLEDGE & COMPETITIVE MINDSET 

Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.  

FISCAL RESPONSIBILITY 

Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management. 

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.