Temporary Loan Servicing Representative

Pay Range: $22.80 per hour

Remote Eligible: No

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

Responsible for performing a variety of Loan Servicing Department support duties including prepping, scanning, and importing member advocate work, loan records, Auto Loan & Real Estate files, titles, and Credit Union documents and records.  Ensures that electronic, paper, and other media records are stored accurately and are accessible to Credit Union personnel promptly.  Maintains and updates files and researches and resolves recordkeeping errors and discrepancies.  Completes assigned reports and documents. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.

• Preps documents for scanning and places documents in correct order for scanning and indexing into optical system.
• Scans and imports loan documents, teller work, membership applications, auto loan & real estate records, titles, mortgage, and miscellaneous paperwork as assigned. Ensures that all paperwork is scanned accurately, all imported documents are indexed properly and are easily accessible on the Imaging System.  Follows designated scanning order according to established priorities.
• Ensures that record retention processes are completed in accordance with established Credit Union policies and procedures.
• Complete collateral management tasks and duties in a timely manner
  • Release lien on Auto loans
  • Release lien on Other Secured (UCC)
  • Processes and maintains Insurance Claims
  • Reviews GAP and Warranty monthly invoices. Makes corrections as needed.
  • Processed GAP and Warranty claims
  • Processes GAP refunds
  • Sending Demand Letters
  • Good understanding of Deed of Trust documents
• Ensures requests for reseach, subpoenas, and other records requests are handled promptly and in accordance with procedures.
• Maintains, updates, and purges files and records as appropriate.
• Performs batch/document indexing.
• Responds to questions from members and Credit Union personnel. Researches information, and resolves problems, errors, or discrepancies in records.
• Identifies and indexes documents that cannot be read and ensures that they are filed in the correct location.
• Ensures that reports and documents are accurate, up-to-date, and completed within established deadlines.
• Obtains and conveys information as needed. Answers questions and resolves problems promptly and courteously.
• Assists related departments as needed.
• Supports all Records Department personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.
• Maintains member confidentiality.
• Maintains and protects the Credit Union's professional reputation.
• Provides excellent service by demonstrating courtesy and personal concern for the needs of members and co-workers and follows-up to ensure those needs are met.

Requirements

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required; one to three years of related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

Knowledge of Imaging Systems processes and scanning equipment.  Able to use related PC applications.  Knowledge of Credit Union computer system and other related computer applications.  Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

MEMBER FOCUSED        

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists because of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK             

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

DECISION QUALITY         

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING       

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

ACTION ORIENTED         

Pushes self and others to achieve the best possible results for the Member, organization, and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward).

ADAPTABLE                      

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.