Learning Specialist

Pay Range: $63,759 - $76,383

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

 

General Purpose of the Position

This hybrid role offers flexibility but requires 2-4 days per week at our corporate location(s), with the schedule based on onsite trainings, meetings, and events.

The Learning Specialist position at CUofCO is responsible for managing, designing, developing, coordinating, and delivering comprehensive training programs. This role includes overseeing the onboarding process for all new employees. The Learning Specialist will select appropriate training methods based on the situation, such as e-learning, onsite or virtual training, simulations, mentoring, on-the-job training, and professional development classes. They will promote available training opportunities to employees and disseminate necessary information via the intranet and other communication tools.

Additional responsibilities include communicating with managers to identify training needs and developing plans for team and individual growth.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.

· Conduct engaging and interactive in-person and virtual training sessions.

· Create and implement organizational training programs, whether outsourced or in-house, by choosing suitable training activities to achieve learning objectives. Examples include simulations, mentoring, on-the-job training, and professional development classes.

· Apply education principles and keep current with new training methods and techniques.

· Conduct research and provide recommendations for new educational tools, including Learning Management Systems (LMS), virtual reality applications, and artificial intelligence technologies.

· Collaborate with business units to design training content that meets business goals and supports process improvements.

· Facilitate training sessions for internal subject matter experts and On-the-Job Trainers (OJTs).

· Promote available training to employees and provide necessary information about sessions.

· Perform thorough training needs assessments to identify skills or knowledge deficiencies that require attention.

· Assess the effectiveness of training programs by utilizing feedback, evaluations, and performance metrics to ensure they align with organizational objectives and support employee development.

· Monitor, track, and report on organization-wide training programs, as well as specialized training programs that address the learning and development needs of specific departments, positions, or functional areas.

· Maintain an in-depth knowledge of operating policies and procedures including CUOFCO products & services.

· Maintain updated curriculum database and training records.

· Administer and maintain the department’s training rooms and digital tools including but not limited to the Learning Management System, course authoring tools, in addition to other digital learning platforms.

· Required to comply with NCUA regulations, register as a Mortgage Loan Originator, and maintain a current registration in accordance with the SAFE ACT.

 

Requirements

EDUCATION AND EXPERIENCE

2+ years of proven work experience as an on-the job trainer, Training coordinator, Trainer, Training facilitator, or similar role. Hands on experience facilitating on-the job, instructor-led, or virtual training required; additional experience in instructional design, project management, or process improvement preferred.

A High School diploma or equivalent qualification is required for this position.

OTHER SKILLS AND ABILITIES

Proven ability to design and develop training programs using diverse methods including simulations, instructor-led training, and e-learning. Strong knowledge of financial regulations, policies, and compliance requirements a must. Familiarity with traditional and modern training methods and techniques. MS Office proficiency; adequate knowledge of learning management systems, knowledge management systems, and web delivery tools. Advanced organization and communication skills with the ability to handle multiple assignments.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee must be able to stand, walk, stoop, and reach with hands and arms regularly during facilitation sessions. The employee will occasionally lift and/or move up to [10] pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

MEMBER FOCUSED

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

DECISION QUALITY

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

ACTION ORIENTED

Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward).

ADAPTABLE

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.