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Payment Product Manager

Corporate Office (Central Park)

Pay Range: $89,538.00 - $111,923.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Payment Product Manager is an individual contributor who supports the Payments department by providing peer support and managing escalations. They oversee payment products and vendors to ensure alignment with member and organizational objectives. Key responsibilities include overseeing vendor partnerships and implementing and/or maintaining products that elevate our technology and member impact.

The role requires navigation of both technical and non-technical environments, transforming product requirements into outstanding end-user experiences that achieve payment roadmap commitments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES. May perform other duties as requested or assigned.

  • Provide technical leadership and mentorship to maintain comprehensive payment product roadmaps for Payments, ensuring alignment with both immediate and long-term business objectives.
  • Manage and oversee payment products and vendor relationships, leveraging AI, automation, and personalization strategies to enhance member interactions and improve operational efficiency.
  • Support the Payment Managers and Director in representing the department regarding operational activities (e.g., vendor management, releases, meetings, projects, support).
  • Provide technical product ownership, understanding the technicalities of both the front and back end of all payment products.
  • Excellent interpersonal flexibility to coordinate and inspire collaboration with business-line owners and their vendors that provide services integrated with payments including IT, middleware, marketing, and digital services.
  • Support strategic oversight and peer collaboration to ensure payment products support iterative release management, working cross-functionally with vendors and stakeholders, and integrating member feedback to ensure application design, features, and functions are aligned.
  • Monitor and analyze payment products/systems for effectiveness and performance, report critical findings, address needs with leadership, and resolve complex problems.
  • Review functionality changes and enhancements for each new payment product release, including prior experience with software testing standards, practices, methods, and tools as assigned.
  • Leverage member and employee feedback along with market trends to optimize product processes and feature prioritization.
  • Partner with vendors to understand product roadmaps, plan feature implementation, and assess opportunities and risks.
  • Exhibit excellent planning, organization, and problem identification skills, including demonstrating critical thinking skills, leveraging analytics, reporting, and analysis to make informed decisions.
  • Passionate about solving problems creatively and proactively and taking initiative.
  • Leverage business and technical acumen, including documenting technical procedures and creating release notes.
  • Able to synthesize and interpret diverse amounts of information to define an optimal path.
  • Able to juggle, prioritize, and execute many competing responsibilities, managing them against existing work, regulatory deadlines, organizational priorities, and leadership priorities.

 

Requirements

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree (B.A.) from an accredited college or university (preferred).
  • Minimum five years of related payment experience at a financial institution or payment facilitator.
  • Three years of product owner/manager and/or equivalent vendor management experience.
  • Experience working collaboratively with business-line owners, vendors, and stakeholders to integrate payment experiences.
  • Experience in product and program planning, execution, and reporting.
  • Experience partnering with vendors to understand product roadmaps, plan feature implementation, and assess opportunities and risks.
  • Excellent written and verbal communication and cross-functional teamwork skills.

OTHER SKILLS AND ABILITIES:

  • High degree of knowledge of payment channels with technical acumen to troubleshoot APIs, batch files, tokenization, and other emerging technologies.
  • Intrinsic motivation to assist others and build confidence and teamwork through mutual support.
  • Ability to organize and prioritize work, balance competing demands and deadlines while functioning autonomously.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Excellent analytical ability, and the ability to conduct thorough research, interpret and understand laws and regulations, disseminate information, and provide workable recommendations and solutions to problems.
  • Demonstrated ability to drive innovation and think laterally to solve complex problems.
  • Project Manager experience a plus.
  • Financial Core System Management - Symitar/JHA/ProfitStars a plus.

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move between 10 and 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Core Competencies

MEMBER FOCUSED        

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK             

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks

DECISION QUALITY         

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING       

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

ACTION ORIENTED         

Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward).

ADAPTABLE                      

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

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