Indirect Funding Supervisor

Pay Range: $68,003- $83,173

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Indirect Funding Supervisor leads the daily operations of the Indirect Funding team, ensuring accurate, efficient, and compliant funding and onboarding of indirect auto loans. This role develops high-performing staff, collaborates with internal partners and external vendors, and serves as an escalation point for complex funding issues. The Supervisor acts as a key liaison with dealerships, safeguards regulatory compliance, drives process improvement, and supports the Loan Servicing Manager in achieving departmental goals and delivering exceptional member experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following).  May perform other duties as requested or assigned.

• Provide Leadership and Staff Development
  • Hire, coach, mentor and evaluate Indirect Funding Specialists and Senior Indirect Funding Specialists to foster a culture of service excellence, teamwork, and accountability.
  • Plan, assign, and supervise daily workflow; identify skill gaps and implement targeted training programs.
  • Conduct regular performance reviews, set measurable goals, ensure service levels are met, and create individualized department plans.
• Oversee Indirect Loan Funding Operations
  • Ensure timely, accurate processing of all indirect loans, including payment setup and membership onboarding.
  • Conduct quality control checks on loan and membership documentation submitted by dealerships.
  • Collaborate with underwriting, loan servicing, and accounting teams to ensure seamless loan boarding.
  • Maintain strong, professional dealer relationships through proactive communication and issue resolution.
• Champion Compliance and Risk Management
  • Ensure compliance with applicable federal and state regulations- including FACTA, BSA/AML, Regulation Z, Regulation B, MLA, SCRA- and credit union policies.
  • Update procedures, forms, and internal documentation to reflect changes in regulations or best practices.
  • Identify and mitigate risks related to funding; escalate material concerns to the Loan Servicing Manager.
• Drive Vendor and Cross-Functional Collaboration
  • Serve as a key stakeholder for funding-related vendor relationships, coordinating updates, troubleshooting issues, and enhancing workflows.
  • Collaborate with Consumer Lending Underwriters, Member Solutions, Risk Management and other teams to resolve complex issues and improve the overall member experience.
• Lead Process Improvement and Reporting
  • Champion automation, process improvement, and procedure updates to improve efficiency and reduce errors.
  • Prepare and present reports on funding volumes, exceptions, fund delays, dealer performance, and productivity metrics.
  • Support new member onboarding and promote additional loan products or services when appropriate.
  • Address escalated member concerns with professionalism and timely resolution, including root-cause analysis and follow-up.
• Project and Administrative Support
  • Execute special projects and initiatives assigned by the Loan Servicing Manager.
  • Safeguard confidential member and organizational data in accordance with security standards.

Requirements

EDUCATION AND EXPERIENCE

A minimum of four years’ indirect loan funding experience within a financial institution; or an equivalent combination of education and experience.  Two years of supervisory experience preferred; Knowledge of credit-bureau reporting red flags, lien management, indirect dealership agreements, and loan documentation.

OTHER SKILLS AND ABILITIES

Understanding of Credit Union’s field of membership. Thorough knowledge and understanding of CU of CO’s services and products; of Credit Union laws, rules, and regulations affecting credit union activities. Knowledge in real estate valuation software, property assessments, and appraisals. Ability to exercise judgment and discretion in applying and interpreting CU of CO’s policies and procedures. Demonstrated effective management and leadership skills to select, motivate, develop, and supervise assigned personnel. Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in CU of CO; establish and maintain effective working relationships with administrative officials, all levels of people throughout the organization, and the public. Knowledge of Regulation Z, Regulation B, BSA, Servicemembers’ Civil Relief Act, Military Lending Act and Real Estate compliance. Understanding and experience working in indirect auto loan market, data analytics, and audit analytics.

DIRECT REPORTS
Indirect Funding Specialists

Senior Indirect Funding Specialists

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  [Limited travel required to visit CU locations as needed.] 

Core Competencies

MEMBER FOCUSED

Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.

COOPERATION AND TEAMWORK             

Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.            

DECISION QUALITY         

Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Can build upon other’s ideas and facts to form a better decision.

PROBLEM SOLVING        

Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.

ACTION ORIENTED

Overcomes procrastination through execution. Places a top priority on getting results.

ADAPTABLE

Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.

INNOVATION

Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages, and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes, and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.

STRATEGIC AGILITY

Thinks/plans strategically. Understands the organization’s vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.

LEADING COURAGEOUSLY THROUGH VISION AND VALUES

Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenge’s others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.

MARKET KNOWLEDGE & COMPETITIVE MINDSET

Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.

FISCAL RESPONSIBILITY

Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.