Assistant Branch Supervisor

Hourly Pay Rate: $27.29-$32.80

General Purpose of the Position 

This role supports the Branch Supervisor with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role helps oversee a full range of services for both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments.  The Assistant Branch Supervisor steps in as Branch Supervisor when needed and assists in training and supporting staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch functions as required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (including the following). May perform other duties as requested or assigned. 

Member Service & Problem Resolution 

• Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations problems. Makes judgments for Member Advocates (within limits of authority) pertaining to all operations of the branch.  

• Ensures that members' requests and questions are promptly, efficiently, and courteously resolved. Explains policies and procedures to members. Answers members' questions or refers appropriately.  

• Demonstrates “escalation resolution” skills to effectively address critical member needs and concerns, recognizing and championing branch/organizational opportunities such as process improvements.  

• Assists with Member Advocates functions. Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable). Verify deposits, process loans, and approve transactions within established limits.  

• Provides excellent service by demonstrating courtesy and personal concern for members and coworkers' needs and follows up to ensure those needs are met.  

• Assists with promoting branch business development and seeks to broaden member base.   

• Assists with reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate. 

• Reviews and monitors the work of branch personnel. Provides suggestions to leadership and supports as necessary. 

 

Team Leadership & Development 

• Assists with orientation of new employees and staff training sessions. Supports Member Advocates in training through all phases of their respective jobs and ensures they are informed of all Credit Union products, services, and policies. Performs cross-training as necessary. 

• Effectively cross-sells and coaches employees to offer Credit Union products and services to its members. 

• Assists with tracking individual progress, conducting performance appraisals, and formulating and implementing corrective actions as needed. 

• Contributing beyond the branch by supporting and leading organizational projects. 

 

Operations & Compliance 

• Ensures Branch security. Assists with opening and closing the building in accordance with set hours. Tests security equipment as assigned. 

• Supports branch and team by verifying operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness. 

• Assists Branch Supervisor with required reports and records and ensures that Branch functions, internal controls, and audits are properly documented. 

• Ensures that the Branch cash and transactions are in balance at the close of each day. This includes ensuring that all reports are prepared. Aid Member Advocates as needed. 

• Investigates ATM and Member Service out of balance conditions and institutes corrective procedures. Assists in finding balancing errors. Supports Member Advocates in balancing at the end of each day and secures all funds in compliance with established procedures. Maintains ATM functionality and oversees cash vault operations including ordering, balancing, resolving discrepancies, and maintaining appropriate cash levels in all cash entities. 

• Assists with implementing changes to established policy and procedures within the Branch. 

• Assists with determining appropriate staffing levels and scheduling employees. 

• Ensures that the Credit Union's professional reputation is maintained. 

• Replaces Branch Supervisor as necessary. Assists with personnel functions and operational oversight as assigned. 

• Ensures that the work area is clean, secure, and well maintained. 

• Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act. 

• Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC. 

• Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position. 

• Actively serve as a Notary Public and Medallion/Signature Guarantee for the branch. 

 

Requirements 

Must Haves: 

• High school diploma or general education degree (GED) required and two years of experience working at Credit Union of Colorado or similar team environment. 

• Ability to establish and maintain effective working relationships with other administrative officials and the public. 

• Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. 

• Ability to operate related computer applications and business equipment.  

• Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures.  

• Ability to turn ideas into action and quantifiable results.  

• Ability to communicate and connect effectively  

• Ability to inspire trust and confidence from their teams, peers, and organization   

 

Nice-to-Haves: 

• Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel. 

• Understanding of all branch operations and functions.  

• Understanding of credit union services and products.  

• Understanding of Credit Union philosophy. 

• Understanding of Credit Union’s field of membership. 

• Knowledge of legal and regulatory requirements.  

• Knowledge of basic accounting. 

• Relevant industry experience a plus  

• Strong organizational, project management, and analytical skills.  

 

DIRECT REPORTS  

• Branch Member Advocates 

PHYSICAL DEMANDS   

• While performing the duties of this job, the employee:  

• is typically required to remain stationary for long periods    

• is occasionally required to lift/move or transport up to 10 pounds  

• needs to occasionally move about inside an office to access files, mail, office machinery, etc.  

• constantly operates a computer and other office equipment, such as a phone, copier/printer, etc.  

• needs to position self to maintain computers, including under desks and in the server closet.  

• frequently communicates with members and co-workers. Must be able to exchange accurate information in these situations  

• will travel to visit CU location as needed 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

 

Core Competencies 

Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Values and Core Competencies on Atlas. 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.