Records Specialist

Crescendo Health is a venture-backed startup from a seasoned team. We work with sponsors of clinical trials to accelerate medical innovation and fight disease.

The time has come to build a new generation of clinical research that makes use of real world health data, so that new treatments can be developed quickly and safely for those in need. and trial evidence reflects the diversity of our population

Our experienced team includes deep startup, healthcare, and clinical trials experience. Our CEO previously co-founded Datavant, a company that helps connect de-identified health data (merged with Ciox Health for >$7 billion in 2021). Our chief medical officer was previously Dean of Research at Stanford and Chief of General Medicine at Stanford; our Chief Medical Informatics Officer led informatics at the VA. We have experience from places like BlackSky, Zillow, Quartet Health, Included Health, Opower, Castlight, Canvas Medical, and more. We recently raised substantial funding from top-tier investors and are expanding our team.

The Role

We are looking for an organized, motivated, and creative problem-solver who thrives in a rapidly shifting environment to join our small but mighty patient operations team here at Crescendo. As part of the patient operations team you will support patients in assembling their own personal health record, telling a story of their unique health journey to support advancements in medical research. 

This is a full-time (40 hours a week), fully remote, hourly position. Available shifts start at 8AM or 9AM local time depending on timezone. 

What you will do:

• Generate, submit, and follow-up on requests to healthcare organizations to obtain patient health information
• Work within a ticketing system (and other tools) ensuring thorough documentation of actions taken as well as other important information regarding the collection of patient health information
• Maintain a thorough understanding of Crescendo Health’s mission and products in order to appropriately answer any questions or address concerns presented by healthcare organizations 
• Ensure that sensitive documents and patient information are treated securely and in compliance with healthcare information and privacy regulations
• Partner with patient operations team members to share insights and learnings that will help to refine best practices and improve processes

We’re looking for someone who:

• Has a passion for healthcare operations and is motivated by the opportunity to improve patient outcomes and increase the pace of medical innovation
• Is persuasive and thoughtfully persistent when engaging with healthcare organizations to ensure fulfillment of requests for patient health information
• Is a creative problem-solver who can overcome hurdles that may be encountered as part of the process to obtain patient health information
• Ensures adequate and timely follow-up on tickets and tasks that are assigned to them
• Displays exceptional organization and prioritization skills, as well as time management
• Ability to work independently and as a team

Bonus points for:

• Experience in a multi-channel contact center
• Experience providing customer service or concierge services in healthcare
• Experience with medical records collection
• Medical and pharmacy claims knowledge