Quality Assurance Manager

Position Summary

The Quality Assurance Manager will lead the effort to develop, maintain, implement and improve the Quality Management System (QMS) ensuring customer, corporate and regulatory requirements are met. The Quality Assurance Manager will develop customer Quality standards and interfacing with the customer on a routine basis.  

The Quality Assurance Manager will ensure Quality processes and controls are in place to comply with Product Category regulations. 

The Quality Assurance Manager supports the Director of Crescent Way Service Quality Processes and Cross Functional Leaders and People aligning site Quality initiatives with corporate and customers goals. 

The site Quality Assurance Manager is responsible for understanding, measuring, monitoring and reporting Quality Key Performance Indicators (KPIs) preparing trend analysis and summary of corrective/preventative actions addressing nonconformances.  The Quality Assurance Manager will support the site’s Continuous Improvement initiatives.

As a key leader, the Quality Assurance Manager will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing It Safe.
2. Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas.
3. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture.

Quality 

1. Manage and audit compliance to Crescent QMS to ensure Quality Programs and Systems are intact and satisfy applicable Regulatory and Customer requirements.
2. Lead all applicable internal & external (third party, customer and Regulatory) Quality audits and visits.
3. Measure, monitor and report and account for site Quality KPIs (Process Accuracy).
4. Participate as an active member of the Project Start Up Team to ensure Quality considerations and Design Quality have been implemented prior to new project start.
5. Create and manage new production specifications and requirements and train staff to ensure top quality (in specification) production and QA inspections are being adhered to and executed.
6. Manage site nonconformance’s and CAPAs and lead investigations as necessary.
7. Manage Departmental staff and monitor data and productivity of staff, improving team’s efficiency and effectiveness.
8. Sustain and drive Lean Manufacturing and 5S activities driving Quality CI initiatives.
9. Perform batch record review and batch release as required.

Productivity

1. Support Cross Functional Teams to manage and prioritize Quality staffing assignments to ensure customer demand and the production schedules are met.
2. Support and review material and workflow processes to ensure Design Quality and maximize production efficiencies.
3. Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures.
4. Identify, drive and support all Continuous Improvement (CI) efforts.
5. All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

People

1. Participate in Crescent talent selection, talent development and recognition processes.
2. Audit Site Training Program to ensure Crescent People have been appropriately trained to successfully satisfy required role and responsibilities as defined.
3. Train and monitor staff as required and perform fair and accurate performance evaluations. Recognize and develop People so that all have the opportunity to meet their greatest potential while proactively addressing areas of conflict and underperformance.
4. Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.

Customer Value 

1. Ensure processes, programs and controls are intact and executed to deliver top quality products to all Crescent customers.
2. Manage all customer Quality relationships, reporting and communication to ensure customers are well informed with Crescent performance, challenges and CI initiatives.

 Financial

1. Safeguard site Process Accuracy KPI to meet established targets.
2. Improve organizational efficiency and waste reduction.
3. Monitor variable spend on Quality Programs to ensure services and pricing needs are met and maximized.

All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring individuals to adapt to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager with the ability to prioritize
• Exhibits big picture thinking and a combination of short term and longer-term thinking

Systems Usage

• Ideagen Qualtrax
• Nulogy
• Pack Manager
• UKG

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience:                                                                                                                   

• Bachelor’s degree in science, business, engineering, or manufacturing
• 3-5 years supervisory experience in manufacturing regulated products
• Developing, implementing, monitoring and improving quality processes and systems
• Hiring, developing and promoting direct reports
• Experience with ERP/MRP Systems
• Experience with Microsoft applications (Word, Excel, Outlook)
• Experience in reading and interpreting assembly instructions

Preferred Qualifications:

• Advanced understanding of GMP, QMS, HACCP, Food Safety. Food Defense certification or experience
• Work within contract packaging environment
• Ability to communicate effectively through oral and written communication
• Total Quality Management (TQM)
• Analytical and problem-solving mindset
• Lean Six Sigma yellow belt

We will absolutely know that the Quality Assurance Manager is successful if they can:

• Maintain applicable cGMP & Customer compliant Operations
• Deliver a Quality product to our customer(s)
• Develop a self-sufficient team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis