Maintenance Supervisor

Position Summary

The Maintenance Supervisor is responsible for leading a reliable, high-performance team committed to meeting all of our customers’ and our people’s needs and ensuring the team operates as outlined in the Crescent Way 3P’s.

The Maintenance Supervisor will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our Values to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

 Safety

1. Read, understand and follow the Crescent Doing It Safe Playbook.
2. Ensure a safe work environment is maintained on an ongoing basis.
3. Lead the team to engage in the Safety Observation process.
4. Ensure preventive maintenance tasks are completed correctly and on time.
5. Ensure all equipment is operating safely.
6. Ensure all maintenance work is completed in a safe manner.
7. Ensure a clean and organized workspace.
8. Uphold a high standard for 5S, ensuring the team leaves work areas better than they found them.
9. Continually seek out and remove all forms of risk.
10. Ensure compliance with relevant safety policies, procedures, codes and/or regulations, including but not limited to:
    1. Lock Out Tag Out (LOTO)
    2. Electrical Safety / Arc Flash
    3. Work at Heights
    4. Confined Space
    5. Hot Work
    6. Boiler & Pressure Vessel

Quality 

1. Ensure all equipment is operating in a manner that produces quality products.
2. Communicate any suspected quality issues to the appropriate person for follow-up.
3. Participate in root cause analysis on quality issues and development and implementation of corrective and preventive actions.
4. Provide feedback as needed on new builds to ensure “quality at the source” design.

 Productivity

1. Continually explore the competitive use of technology and capital, providing Crescent and our customers with flexibility and improved productivity.
2. Ensure all line setups are performed correctly, safely and on schedule.
3. Ensure all PM’s are completed on schedule.
4. Seek out and generate continuous improvement ideas.
5. Communicate issues and opportunities to their manager and site leadership.

 People

1. Provide technical leadership and direction to all maintenance personnel.
2. Participate in the selection of the most capable and competent people to bring on board and grow with Crescent.
3. Train – identify, create, deliver and track training for all maintenance personnel.
4. Ensure training for all other personnel at Crescent, including forklift operators, line leaders, machine operators and others who will interact with and/or operate equipment.
5. Assess to ensure the fair and accurate evaluation of each person’s performance and potential.
6. Recognize to ensure each person feels appreciated for the value they provide.
7. Lead the team to encourage maximum performance and dedication.
8. Participate in regular production and plant meetings.

Customer Value

1.  Ensure the completion of all required PM’s on both Crescent-owned and Customer-owned equipment.
2. Provide real-time support for customer trials, samples and visits.

Financial

1. Specify, select and source cost-effective equipment, spare parts and services.
2. Meet or exceed monthly budget targets.

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

 Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

 Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Capable of working in a fast-paced environment.
• Able to adapt to continuous changes in schedules, volumes, staffing and shift requirements.
• Able to frequently sit, stand, walk, reach and grasp with hands at arm’s length, climb or balance, stoop, kneel and crouch.
• Able to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50
• Able to work in a non-climate-controlled environment.
• Capable of operating powered industrial vehicles.
• Capable of working at heights, including operating scissor and articulated boom lifts.
• Able to travel up to 10%.

Management Reasoning and Organizational Skills

• Possesses excellent critical thinking skills, good common sense and an ability to learn and apply lessons from experience.
• Practical problem solver.
• Demonstrates the ability to anticipate and look ahead.
• Possesses mental agility and the capacity to handle an up-tempo work pace.
• An idea generator.
• Excellent administrative, organizational and time management skills.
• Shift focus as needed.
• Thorough, accurate and detail oriented.
• Effective time manager and prioritize tasks.

Systems Usage

• Asset Essentials or other Computerized Maintenance Management System (CMMS)
• Nulogy or other Shop Floor Management system (SFM)
• UKG or other Workforce Management system (WFM)
• Microsoft Office Suite, with strong Excel and Word skills
• Qualtrax or other Quality Management System (QMS)
• NetSuite or other procurement management system
• Equipment support software applications:
  • LABELVIEW or other label design software
  • PLC programming software
  • HMI programming software
  • Robot programming software
• CAD experience is a plus.

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

 Education & Experience:

• Industrial Maintenance Technician III or equivalent experience.
• Associate degree in a technical field or equivalent certification and/or experience.
• Team leadership.
• Coaching and training.
• Parts sourcing and inventory management.
• Vendor management.
• Budget management.
• Mechanical design basics.

Preferred Qualifications:

• Experienced in the application of Lean Manufacturing, Six Sigma and/or other continuous improvement methodologies.
• Experienced in packaging systems maintenance.
• Experienced in project management.

We will absolutely know the Maintenance Supervisor is successful if they can:

• Ensure rapid, right first time job setups.
• Effectively support sample builds, identifying potential production issues ahead of time.
• Lead an effective preventive maintenance program.
• Increase equipment uptime.
• Improve productivity through continuous improvement.