Warehouse Coordinator (1st Shift)

Position Summary

Warehouse Coordinators work directly with customer representatives to manage orders, exceptions, and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality, and safety. They ensure that team members in their area of responsibility are positioned and monitored for maximum productivity. Additionally, this position handles vendor-managed inventory (VMI), overseeing inventory levels, replenishment, and coordination with vendors to ensure uninterrupted product availability and accurate stock management.

The Warehouse Coordinator will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our Values to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing It Safe.
2. Ensure Safe and well-maintained work environment and conditions throughout all workspaces, facility, and surrounding areas.
3. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.
4. Participation with safety sentinel program with completing and looking for solutions
5. Properly secure loads and ensure loads are loaded within truck limits
6. Report any vehicle problems and defects to the manager or General Manager
7. Maintain a satisfactory driving record
8. Maintain logbooks for trips over a 6-month period
9. Complete road test and certification

Quality

1. Execute quality management of material through controlling customer hardware
2. Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
3. Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
4. Assist with ISO program management.
5. Assist with FOD and parts awareness training.
6. Maintain a clean and orderly work area.
7. Inspect all paperwork to identify the reason for returns or shipments.
8. If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, and other inquiries related to parts.
9. Participate in Quality Sentinel Programs

1. Prepare Requests for Shipment (RFS)
2. Ensure current and accurate inventory control for each account.
3. Ensure Inventory accuracy goals of the account are met.
4. Maintain a good knowledge of all Crescent supplies, always maintaining proper stock levels.

Productivity

1. Manage orders and ensure execution/needs are met in a timely manner
2. Maintain customer and Crescent systems
3. Prepare Requests for Shipment (RFS)
4. Assist with training all Crescent People on proper policies and procedures.
5. Ensure that Customer expectations are met on a consistent basis.
6. Encourage good working conditions and provide positive motivation for all Crescent People.
7. Maintain productivity standards as dictated by department KPIs and goals.
8. Use of Microsoft Office application to communicate daily tasks, KPIs, conduct daily business, and all other key reporting indicators.
9. Working with other departments and utilizing tools and resources to drive a lean culture.
10. Leading projects to eliminate waste and defects within the department.
11. Support Cross Functional Teams to manage and prioritize staffing assignments to ensure customer demand and the production schedules are met.
12. Work closely with fellow team members and ensure that daily production goals are met. Ensure that outside obstacles and influences do not affect the harmony and process on the floor.
13. Be able to report out on Inventory metrics and speak to open action items.

People

1. Read and understand the Crescent Way.
2. Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
3. Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
4. Positively contribute to a team environment by mutually respecting each other
5. Ensure all customers touch points and communications are positive.
6. Provide individual performance insights to the leadership team for assessments and coaching.
7. Promote a work environment where Crescent People are valued and can safely communicate, grow, and develop.
8. Support coaching, counseling, and corrective actions activities with leadership
9. Ensure people on teams can participate in development programs

Customer Value

1. Respond promptly to client requests via phone or email in a professional, courteous manner.
2. Process shipping document amendments and kit matrices upon request
3. Maintain on-time delivery and/or days in process targets
4. Perform bin audits and cycle counts on quality escape research.
5. Process customer quality requests.
6. Process shipping document amendments and kit matrices upon request.
7. Foster Crescent excellence by cultivating teamwork
8. Complete cycle counts, bin audits, and bin maintenance when requested
9. Effectively communicate directly to customers all aspects of quality issues.
10. Prepare Requests for Shipment (RFS)

Financial

1. Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.
2. Provide monthly needs of equipment needed for tasks

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies 

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast-paced environment, requiring adaptability to constant changes in schedules, volumes, staffing, and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds
• Use hands and fingers to operate a computer and telephone keyboard; must also be able to reach, stoop, and kneel to install computer equipment.
• Walk on concrete floors for extended periods while in the warehouse pulling and labeling products for shipping
• The ability to communicate with facts, and to balance talking with listening.

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Nulogy and QCloud (if required)
• Shipping Services (FedEx,UPS, DHL, etc.)
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience:

• High school diploma or equivalent is required.
• Minimum of 1 year of experience in customer service, inventory management, or warehouse operations.
• Must be able to read, write, speak, and comprehend English to perform job duties safely and effectively.
• Ability to read instructions and perform basic math functions, including addition, subtraction, multiplication, division, and understanding percentages.
• Strong attention to detail with a logical approach to problem-solving and consistently accurate work.
• Demonstrated analytical thinking and computer proficiency.
• Strong interpersonal skills with clear written and verbal communication abilities.
• Ability to communicate using facts and maintain a balanced approach between talking and listening.
• Basic to intermediate knowledge of Microsoft Office; comfortable learning new software or systems as needed.
• Ability to manage time effectively, prioritize tasks, and adapt to changing operational demands.
• Flexibility to work varying hours as needed to support operations.
• Must be able to safely operate a 16-ft box truck.
• Valid Class B driver’s license (or state-issued equivalent) required.
• Driving record must meet Crescent’s insurance eligibility requirements.

Preferred Qualifications:

• 1 year of experience in customer service, inventory, or warehouse operations.
• Understand warehouse and quality control methods
• intermediate knowledge of MS Office- Excel
• Strong detail-oriented and resourceful mindset
• Forklift Operator experience

We will absolutely know the Warehouse Coordinator is successful if they can:

• Responsive and professional support of customer requests.
• Contribute to a safe and productive department.
• Deliver a quality product to our customers in a safe and responsible manner
• Contribute to a predictable business.
• Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects.
• Displays the ability to communicate at all levels – up, down and across the business.
• Promotes the company culture among peers.
• Exhibit mutual respect for Crescent people, customer representatives and motoring public.