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Senior Software Engineer, Backend (Search & Knowledge)

Toronto, Canada (Hybrid)
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As a Software Engineer on Search & Knowledge, you’ll have a huge impact on our product and direction. You’ll be working with our product team to craft great user experiences around the magic our AI creates. The team is a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

Responsibilities:

  • Play a substantial role in the Cresta Search & Knowledge engineering team.
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta knowledge platform and new product requirements.
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
  • Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
  • Optimize the platform design and implementation for better user experience, lower latency, higher throughput, better reliability, and cost reduction.
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
  • Grow into technical ownership in a substantial part of the Cresta product and platform.
  • Contribute to building the best-in-class company in addition to building the best-in-class product.

Qualifications We Value:

  • Bachelor’s degree in Computer Science or related field.
  • 5+ years of experience in relevant domains.
  • Proficient in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, etc.
  • Experience in working closely with frontend engineering teams to provide seamless user experience.
  • Experience in high performance query optimization for both structured and unstructured queries.
  • Experience in Elasticsearch, including designing search schemas, implementing queries, and optimizing search performance.
  • Experience in containerized application deployment with Kubernetes.
  • Experience with one of the major cloud providers.
Perks & Benefits:
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees 
  • PTO: 3 weeks in Canada 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Canada. Your recruiter can provide further details.

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