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Associate Conversational AI Designer

United States, Remote
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

About the role:

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities:

  • Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
  • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
  • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
  • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
  • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
  • Design and develop virtual agent solutions using Google's Dialogflow CX.

Qualifications We Value:

  • Strong communication skills (verbal and written).
  • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
  • General knowledge of Conversational AI and natural language processing models.
  • Background in Linguistics preferred.
  • Experience working with Python is a plus.
  • Experience working with Dialogflow CX or another bot design platform is a plus

Perks & Benefits: 

  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees 
  • PTO: Flexible 

Compensation: 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

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