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Associate Enablement Manager, GTM Onboarding

San Francisco, Remote
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As an Associate Enablement Manager, GTM Onboarding, you’ll own the logistics, scheduling, and communications that power our go-to-market (GTM) onboarding journey. From the moment a candidate accepts an offer through their transition into full productivity — you’ll ensure every new hire feels welcomed, prepared, and supported. You’ll work cross-functionally with HR, IT, Sales Enablement, Recruiting, and GTM leadership to deliver a seamless, organized, and positive onboarding experience.

This is a mid-level yet high-impact role: success means new hires start off confident, well-equipped, and aligned with Cresta’s culture and GTM motion — setting them up for long-term success.

Location preference: San Francisco or New York based - Remote

 

Responsibilities: 

Onboarding Scheduling & Coordination

  • Plan, schedule, and manage all onboarding sessions — including remote Embark Lite and in-person Embark Core events (training sessions, orientation, team-building, dinners/socials, etc.)
  • Ensure every new hire has a complete onboarding schedule for their respective start date (sessions, meals, social events, training, introductions)
  • Serve as the primary point of contact for new hires from offer acceptance through onboarding and initial ramp period

Onboarding Logistics & Admin Support

  • Manage welcome-packs, onboarding materials, training guides, and ensure they’re prepared and distributed professionally
  • Track and maintain new-hire checklist items (documentation, access, compliance, equipment, etc.)

Communication & New-Hire Experience

  • Serve as the main communication hub for onboarding — communicating schedules, changes, reminders, and welcoming messages to new hires
  • Collaborate with GTM leadership, HR, and other stakeholders to tailor onboarding content for role-specific needs and ensure clarity about expectations, resources, and next steps
  • Provide support and answer questions from new hires or internal stakeholders regarding onboarding status, logistics, or issues

Event & Social Coordination

  • Plan and coordinate social elements of onboarding (team dinners, team-building activities) to help new hires integrate into company culture. This includes arranging catering, venue logistics, virtual session facilitation (if remote), etc.
  • Ensure onboarding events run smoothly and create a welcoming, inclusive environment that fosters belonging, engagement, and early connection to the team

Post-Onboarding Follow-up & Tracking

  • Monitor and track completion of onboarding tasks, feedback, and follow-ups for new hires during their first weeks/months
  • Collect feedback from new hires about the onboarding experience and identify areas for continuous improvement of the onboarding process and programs

 

Qualifications We Value:

  • 2-5 years work experience, ideally in HR administration, operations, project coordination, office management, or similar
  • Strong organizational skills, attention to detail, and ability to manage multiple moving parts (schedules, people, logistics) at once
  • Excellent verbal and written communication skills — comfortable liaising with multiple stakeholders (HR, IT, leadership, new hires)
  • Highly collaborative and service-oriented mindset, with a genuine interest in creating a welcoming, positive new-hire experience
  • Comfort with administrative systems — basic proficiency with productivity tools (e.g., Google Workspace or Microsoft Office), and willingness to learn HRIS, onboarding platforms, or internal tools
  • Flexibility and adaptability — able to handle changing schedules, last-minute adjustments, and varied task types (logistics, communication, coordination, admin)
  • Professionalism, discretion, and ability to handle sensitive/confidential information responsibly
  • Bonus: Experience or interest in event planning or coordination (socials, team-building), or working cross-functionally across HR, IT, and business teams

Perks & Benefits: 

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

 

Base Salary Range: $120,000 – $140,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

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