National Guard Bonus Payment Services Support Specialist

COHO Integrated Solutions is seeking a Bonus Payment Services Support Specialist to assist with managing the processing of bonus payments for service members in the Georgia Army National Guard (GAARNG). This includes confirming eligibility, verifying documentation, processing payments, resolving discrepancies, and ensuring compliance with ARNG policies and federal regulations. The role requires attention to detail, accuracy in processing, and excellent communication skills to assist service members. The position is located in Marietta, GA.

Key Responsibilities:

• Confirm eligibility for bonus payments, including reenlistment bonuses, retention bonuses, and other authorized incentive programs.
• Verify that all required documentation for bonus claims is complete and accurate, including reenlistment contracts, loan repayment documents, and other paperwork.
• Process all bonus payments, including reenlistment and retention bonuses.
• Monitor the status of all bonus payments and provide timely follow-up to ensure that all payments are processed and issued without delay.
• Provide weekly and monthly status reports to the COR detailing the processing of bonus payments, claims received, and any issues or discrepancies encountered.
• Maintain accurate and complete records for all bonus payment claims, processing actions, and payments issued.
• Resolve discrepancies in bonus payments, such as incorrect payment amounts, missing documentation, or eligibility issues.
• Provide assistance to service members regarding bonus payments, including eligibility questions, payment status, and required documentation.
• Ensure that all bonus payments comply with applicable federal and state regulations, including tax laws, eligibility requirements, and ARNG guidelines.
• Track and report discrepancies related to bonus payments, including payment delays, eligibility issues, and documentation errors.
• Implement corrective actions when errors are found in bonus payment processing, such as incorrect data entry or missing documentation.
• Conduct monthly reviews and update bonus payment processing procedures to ensure compliance with ARNG policies and changes in regulations.
• Evaluate the bonus payment process and provide recommendations for improving efficiency, accuracy, and compliance.
• Process retroactive bonus payments for service members when applicable, ensuring that all required documentation is completed and eligibility is confirmed.
• Monitor and report on trends in bonus payments, including processing times, eligibility issues, and recurring problems.
• Conduct quarterly reviews of the bonus payment process to ensure that all payments are processed efficiently and in compliance with ARNG regulations.
• Manage audits of bonus payment processing, providing all requested documentation and supporting evidence for audit purposes.
• Ensure the integrity of all data used in the bonus payment processing system, including verifying eligibility, payment amounts, and documentation.
• Provide training to ARNG personnel on bonus payment processing, including eligibility criteria, documentation requirements, and payment procedures.

Required Qualifications:

• Experience in administrative support, incentive program management, or a similar role.
• Knowledge of Army National Guard (ARNG) bonus programs and eligibility criteria.
• Familiarity with the Guard Incentive Management System (GIMS) or similar incentive management systems.
• Strong attention to detail and ability to accurately verify and process documentation.
• Knowledge of federal and state tax laws, eligibility requirements, and ARNG guidelines related to bonus payments.
• Excellent communication skills to assist service members and work with internal teams.
• DoD Secret Clearance or the ability to obtain one.

Additional Skills and Abilities:

• Strong organizational skills and ability to manage multiple tasks efficiently.
• Ability to identify and resolve discrepancies in bonus payments or documentation.
• Ability to adapt to changing policies and regulations while maintaining compliance.
• Proficiency in generating detailed reports and providing status updates to senior management.
• Experience providing training and ensuring staff understanding of policies and procedures.

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About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.