Supervisor

Copper River Data Solutions is seeking an experienced Supervisor to lead and oversee the successful execution of a federal records and information management program in Rockville, Maryland. The Supervisor is responsible for directing daily operations supporting records processing, document management, scanning, data entry, and electronic records activities. This position ensures operational efficiency, quality performance, and compliance with federal records management requirements while serving as a key liaison between staff and program leadership.

Responsibilities (include but are not limited to)

• Supervise daily workflow and personnel activities to ensure timely and accurate completion of assigned tasks.
• Monitor productivity, turnaround times, and operational metrics to maintain program performance objectives.
• Coordinate staffing assignments and workload distribution to maximize efficiency and meet contractual requirements.
• Develop, implement, and maintain standard operating procedures (SOPs) and work instructions.
• Provide employee coaching, mentoring, and performance management to support professional development and accountability.
• Ensure compliance with quality control standards, records management policies, and established procedures.
• Review work products for accuracy and completeness and implement corrective actions when necessary.
• Collaborate with program leadership to identify process improvements and enhance operational effectiveness.
• Maintain records, reports, and documentation supporting program performance and quality assurance initiatives.
• Support training activities and ensure personnel understand applicable policies and procedures.
• Coordinate with internal stakeholders and customers to resolve operational issues and support program objectives.
• Serve as the alternate to the Project Manager, assuming leadership responsibilities when required.
• Promote a culture of teamwork, accountability, and continuous improvement.

Essential Job Qualifications:

• Education and Certifications:
  • Bachelor's degree from an accredited college or university

• Experience:
  • Minimum of four (4) years of progressively responsible supervisory or management experience
  • Experience supporting records and information management operations
  • Demonstrated experience managing personnel, workflows, and performance metrics
  • Experience working in a federal government or regulated operational environment preferred

• Skills & Competencies
  • Knowledge of records lifecycle management principles and records management best practices

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.