Intake Specialist/Office Manager

Are you the empathetic voice who can balance client care with operational excellence?

 

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At Bowman Law Firm, we are dedicated to serving our community with integrity, empathy, and exceptional legal advocacy. Based in Norcross, Georgia, we specialize in estate planning and personal injury law, with a strong commitment to guiding our clients through life’s most pivotal moments.

Our firm’s mission is rooted in supporting diverse communities, including non-English-speaking clients, ensuring they receive the personalized attention and legal expertise they deserve. With a flexible and family-oriented culture, we create a welcoming environment for both our clients and team members. Joining our firm means becoming part of a dynamic team that values growth, collaboration, and excellence.

As an Intake Specialist/Office Manager, you will be the first point of contact for prospective clients, ensuring their needs are addressed promptly and empathetically. This role combines the responsibilities of managing client intake processes with overseeing the smooth operation of the office. Reporting directly to the law firm owner, you will play a pivotal role in enhancing the firm’s efficiency and client service.

What you’ll do:

Client Intake Management: 

• Serve as the primary contact for incoming client inquiries, providing compassionate and professional communication.
• Conduct initial client screenings to determine their legal needs and schedule consultations.
• Collaborate with the firm owner to evaluate and refer clients to external attorneys when necessary.
• Track and follow up on leads, ensuring potential clients receive timely responses and solutions.

Office Management

• Supervise administrative staff, ensuring office operations run smoothly.
• Manage office supplies, equipment, and vendor relationships to maintain a functional work environment.
• Coordinate schedules, including consultations, team meetings, and court-related activities.

Data Management

• Maintain organized records of client information, referrals, and case progress using tools like Excel.
• Generate reports tracking intake metrics, case conversion rates, and referral patterns.

Proactive Problem-Solving

• Identify and address areas for operational improvement, streamlining processes for efficiency.
• Take initiative to ensure tasks are completed effectively, often with minimal supervision.

 

What we’re looking for: 

Qualifications and Skills

• Minimum of 3 years’ experience in client intake or office management, preferably in a legal setting.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Exceptional organizational skills with keen attention to detail.
• Outstanding communication skills, both verbal and written, with a client-focused approach.
• Ability to manage competing priorities in a professional environment.

Cultural Fit

• Empathetic and approachable, with a genuine passion for helping clients navigate their legal needs.
• Team-oriented mindset with the ability to work independently and proactively.
• Bilingual proficiency in English and Spanish is strongly preferred.

Why you should work here: 

• Meaningful Impact: Join a firm that values your contributions and empowers you to make a real difference in clients’ lives.
• Growth Opportunities: This role offers room for professional development and the chance to expand into more senior administrative or managerial roles as the firm grows.
• Work-Life Balance: We understand the importance of flexibility and provide a supportive environment that accommodates personal commitments.

Additional perks:

• Competitive salary range based on experience.
• Opportunity for performance-based bonuses.
• Paid holidays, sick and vacation days.

 

If you are ready to thrive in a role that blends client care with operational excellence and want to be part of a firm that values both its team and community, we invite you to apply. Join Bowman Law Firm and help us create a lasting impact, one client at a time.