Case Manager/Legal Assistant - Bilingual

Are you a champion of client advocacy, skilled in transforming complex legal processes into empathetic and efficient client experiences?

Do you possess the expertise to guide clients through personal injury claims, balancing compassion and precision while ensuring seamless case management?

Can you navigate the intricacies of pre-litigation, working independently with exceptional attention to detail, and providing unparalleled support to legal teams?

Final question: When faced with a challenge, do you get excited or run away?

 

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At the Law Office of Israel Garcia, we are dedicated to championing the rights of personal injury victims across Texas. Under the distinguished leadership of attorney Israel Garcia, our firm has become a beacon of excellence in the legal community. With a team experienced in handling complex personal injury cases, including auto accidents and other traumatic events, we have successfully recovered millions for our clients. Our steadfast commitment to justice and empathy is reflected in our ethos, which is rooted in integrity, communication, and transparency. This dedication has earned us numerous accolades and a reputation for unrivaled legal expertise.

Beyond our legal prowess, we are known for our impactful community engagement. Our comprehensive client communication strategies keep our clients and community informed about legal developments and insights. We strive to educate and empower, ensuring accessibility and inclusivity in our outreach. Positive reviews and testimonials from our clients are a testament to our success not only in legal advocacy but in building lasting relationships based on trust and understanding. At the Law Office of Israel Garcia, we excel in the legal arena and make a tangible difference in people's lives, fostering a culture of growth, empathy, and excellence.

As our firm continues to expand and take on an increasing number of personal injury cases, the need for a dedicated Case Manager/Legal Assistant has become essential. This role is pivotal in ensuring that each case is handled with the utmost precision and care, from initial intake to resolution. With the volume of cases growing, it is crucial to have a skilled professional who can streamline case management processes, maintain clear communication with clients, and provide invaluable support to our legal team. Your empathetic and detail-oriented approach will not only enhance the client experience but also ensure that every case receives the attention it deserves, furthering our mission to make a meaningful difference in the lives of those we serve.

 

What you’ll do:

• Document Organization: Scan, classify, and organize correspondences and client documents, ensuring all files are accurately maintained and easily accessible.
• Case Management: Oversee the progression of cases by reviewing client files, identifying action items, and managing appointments, court dates, and deadlines. Ensure all case-related activities are organized and timely, preventing delays or missed obligations.
• Claims Coordination: Open and manage insurance claims (third-party, first-party, health insurance, Medicare, etc.).
• Client Relationship Management: Provide compassionate support as the primary point of contact for clients, keeping them informed, addressing their questions, and guiding them through the legal process with empathy and professionalism.
• Stakeholder Coordination: Facilitate clear and professional communication with insurance adjusters, medical providers, and other stakeholders to gather necessary information, relay updates, and ensure seamless coordination throughout the case process.
• Drafting and Correspondence: Prepare and review legal documents, such as letters of representation, settlement demand packets, and other case-related communications, ensuring accuracy and professionalism.
• Property Damage Support: Assist in resolving property damage claims by coordinating with insurance adjusters and repair providers, ensuring all necessary documentation is completed and cases progress without delays.
• Case Preparation: Assist in preparing exhibit notebooks and organizing case files for litigation.
• Problem Solving: Identify case blockers and work proactively to resolve them, ensuring timely closures.

What we’re looking for: 

• Experience: Minimum of two years of experience in Texas personal injury case management, with a comprehensive understanding of auto accident claims, including property damage, bodily injury, liability, insurance coverages and exclusions, uninsured/underinsured motorist policies, and personal injury protection coverages.
• Technical Skills: Proficient in Microsoft Office, Outlook, Excel, and Adobe. Having experience with Filevine or ProDoc Small Office Suite is a plus.
• Task Management: Effectively manages tasks and deadlines, ensuring nothing falls through the cracks. Takes ownership of cases and moves them efficiently through the process, meeting all critical milestones.
• Attention to Detail: Demonstrates a meticulous approach to work, ensuring all tasks are completed accurately and diligently.
• Team Collaboration: Thrives in a collaborative environment, working effectively with colleagues to achieve shared goals while contributing positively to the team dynamic. Open to feedback and eager to learn and grow from shared experiences.
• Independent and Driven: Operates independently with confidence and is self-motivated to take initiative and drive tasks to completion without constant supervision.
• Accountable: Demonstrates accountability in all responsibilities, with a commitment to punctuality, work ethics, and meeting deadlines consistently.
• Passion for Helping Others: Loves working with people and helping clients; takes pride in delivering high-quality work and exceptional customer service.
• Communication: Excellent verbal and written communication skills, including the ability to interact effectively with clients and adjusters.
• Bilingual: Fluency in Spanish and English is highly preferred.
• References: An attorney letter of recommendation and professional references are a strong plus.  

 

Why you should work here: 

• Loyal and Supportive Team: Become part of a close-knit team that values loyalty and care, fostering a supportive atmosphere where everyone looks out for one another and prioritizes the well-being of our clients.
• Dedication to Client Success: Contribute to a team that is passionate about making a difference in our clients' lives. Our clients trust us during their most challenging times, and we dedicate ourselves to achieving the best possible outcomes for them.
• Outstanding Customer Service: Be part of a team that excels in customer service, ensuring our clients feel cared for and heard. Our empathetic approach means we prioritize our clients' needs and go above and beyond to support them.
• Integrity and Trust: Join a firm known for its unwavering integrity. Our commitment to doing the right thing, even when it's challenging, has earned us the trust of judges, opposing counsel, and adjusters.

 

Additional perks:

• Comprehensive Health Care: Enjoy 100% employer-paid medical, dental, and vision insurance after just 90 days.
• Generous Paid Time Off (PTO): Start with 40 hours after one year, increasing to 80 hours after three years, and 120 hours after five years.
• Overtime Opportunities: Earn time and a half for overtime, providing extra earning potential without mandatory requirements.

 

At the Law Office of Israel Garcia, your role as a Case Manager/Legal Assistant will empower you to make a meaningful difference in the lives of our clients. This is an opportunity to join a team where trust, compassion, and excellence are not just values but a way of life. If you’re ready to take on challenges with enthusiasm and contribute to a legacy of justice, we invite you to apply and become part of our mission to transform lives.