Client Services Specialist

Are you a compassionate professional with a passion for guiding clients through their legal journey?

Do you possess the ability to engage clients warmly, assess their needs effectively, and facilitate seamless communication between them and our legal team?

Is your approach to client intake driven by a commitment to personal attention, honest advice, compassion, and diligent service?

Final question: When faced with a challenge, do you get excited or run away?

 

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If you have any questions, please email recruit@crisp.co only.

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To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

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For over two decades, Van Cleave Law has been a trusted advocate for individuals across the Mississippi Gulf Coast, specializing in personal injury and insurance bad faith cases. Founded by Christopher C. Van Cleave, an AV Preeminent-rated attorney with over 20 years of experience, our firm is dedicated to justice that goes beyond financial compensation. With a commitment to providing personal attention, honest advice, and diligent service, we ensure that each client receives the highest level of care, whether through direct legal representation or guiding them toward the right resources. Having recovered over $150 million for clients, Van Cleave Law has built a reputation for standing up against big insurance companies and corporations, fighting for those who have been injured, wronged, or taken advantage of.

Our firm is distinguished by its deep-rooted experience, compassionate approach, and ability to handle complex litigation. Based in Biloxi, Mississippi, we work with clients across the state, assisting in cases ranging from car accidents and medical malpractice to wrongful death and business claims. Our small but dedicated team, led by Mr. Van Cleave and a committed associate attorney, is supported by a highly experienced office manager and paralegal. We pride ourselves on our hands-on approach, ensuring that every client feels heard, respected, and supported throughout their legal journey. Justice, to us, is not just about winning cases but about making a real difference in the lives of our clients and their families.

As our firm continues to grow, we are seeking a compassionate and detail-oriented Client Services Specialist to serve as the first point of contact for potential clients, and a continuing liaison for those individuals who become clients of Van Cleave Law. This role is crucial in shaping the initial experience of those seeking our help, and ensuring they receive compassionate support and clear guidance throughout their legal journey.

The Client Services Specialist will be responsible for handling incoming calls, assessing case viability, coordinating with attorneys, and maintaining strong relationships with clients throughout their legal journey. In a legal landscape where genuine care is often overlooked, this role is essential in upholding Van Cleave Law’s commitment to treating every individual with dignity and respect—whether they become a client or not.

 

 

What you’ll do:

• Call Management: Serve as the first point of contact for incoming calls, ensuring a compassionate and professional experience for all potential clients. Answer inquiries, gather preliminary details, assess whether the firm can assist or provide referrals, and determine the next steps in the intake process.
• Case Assessment: Conduct initial screenings to evaluate the viability of potential cases, gathering pertinent information to assist in case evaluation.
• Client Engagement & Support: Maintain ongoing communication and foster strong relationships with clients by providing support, addressing inquiries, and guiding them through their legal journey. Ensure clients understand their next steps, provide case updates, and collect any additional documentation as needed.
• Medical Records Coordination: Request and follow up on medical records from healthcare providers, ensuring timely retrieval of necessary documents for case evaluation. Track client treatment progress and coordinate the collection of records from medical facilities.
• Appointment Coordination: Schedule consultations between clients and attorneys, ensuring timely and efficient interactions. Confirm appointments, send reminders, and follow up to ensure clients are prepared with any required documentation.
• Document Preparation: Assist in drafting letters, settlement brochures, and other legal documents as needed to support case development and client communications.
• Administrative Support: Assist with various office duties, including typing, scanning, and copying, to support overall firm operations.

 

What we’re looking for: 

• Experience: A minimum of 2-3 years in a client-facing role, preferably within a legal setting. Experience with drafting letters, settlement brochures, or other legal documents is a plus.
• Communication Skills: Exceptional verbal and written communication abilities, with a talent for making clients feel heard and valued.
• Empathy and Compassion: A genuine desire to help individuals, treating each person with dignity and respect, regardless of case viability.
• Organizational Skills: Strong attention to detail with the ability to manage multiple tasks and priorities effectively.
• Technical Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) to manage client records, correspondence, and documentation efficiently. Experience using Filevine is highly advantageous, although not required.

 

 

Why you should work here: 

• Collaborative Environment: Join a small, dedicated team where teamwork is valued and everyone's contributions make a significant impact.
• Commitment to Justice: Be part of a firm that is passionate about seeking justice for clients, focusing on more than just financial compensation.
• Professional Growth: Opportunities for growth and increased responsibility as the firm expands and becomes more involved in the community.
• Supportive & Laid-Back Culture: Work in a positive and welcoming environment where employees feel valued, supported, and encouraged to do their best without unnecessary pressure.

 

 

Additional perks:

• Performance-Based Bonus: Employees have the opportunity to earn discretionary bonuses in recognition of their exceptional contributions and dedication to the firm.
• Health Insurance: Coverage can be provided for employees who do not already have health insurance.

 

 

At Van Cleave Law, your role as a Client Services Specialist is pivotal in shaping the experiences of our clients from their first interaction with us. You will be instrumental in upholding our firm's commitment to personal attention, honest advice, and diligent service, ensuring that each individual feels supported and valued. This position offers a unique opportunity to make a meaningful difference in the lives of those seeking justice and to contribute to a team that is deeply committed to its clients and community.

By embracing this role, you will be at the forefront of our client interactions, setting the tone for the compassionate and effective legal assistance we provide. Your contributions will be integral to our mission of delivering justice and support to those who have been injured, wronged, or taken advantage of. Join us in our pursuit of justice and be a part of a team that values empathy, integrity, and excellence.